Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VICTOR CASTANEDA

Phoenix,Arizona

Summary

Highly adaptable and reliable professional with a passion for collaborative problem-solving. Creative thinking and keen attention to detail enable an approach to challenges with fresh perspectives while ensuring thoroughness. Dedicated to fostering teamwork and contributing innovative solutions to drive the success of any project in the role of a wealth management customer service operator at a bank.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Wealth Management Customer Service Contractor

Bank Of America
07.2024 - Current

In this role, the responsibilities encompass processing, servicing, and reconciling various client activities, including account opening, cash management, trade clearance, billing, tax reporting, and fraud monitoring. The position involves designing, managing, and implementing business process changes to ensure efficient workflows. Additionally, it requires identifying and mitigating operational risks, as well as establishing and maintaining strong client relationships. The role also includes creating both internal and client-facing report packages, ensuring that management reports are delivered accurately and on time.

Goods Flow Coworker

Ikea
07.2023 - 05.2024
  • As a goods flow coworker at IKEA, I managed stock control and contributed to refining logistics plans, ensuring consistent inventory levels and smooth operations. I explored and assessed alternatives with a focus on reducing costs and minimizing the impact of operational changes. By leveraging warehouse and customer data, I enhanced storage and distribution models, streamlining processes and improving overall efficiency. Additionally, I proactively addressed and prevented shortages by closely monitoring inventory and coordinating timely restocking efforts.

Sortation Associate

Amazon
01.2023 - 07.2023

As an Amazon Sortation Associate, I played a key role in streamlining the sorting process, contributing to an 8% improvement in productivity and effectiveness. My responsibilities included organizing and categorizing packages efficiently, ensuring timely and accurate deliveries. Through attention to detail and a focus on optimizing workflows, I consistently upheld high standards of accuracy and speed, enhancing the overall efficiency of the operation.

Education

Bioscience High School
05.2023

Skills

  • Adaptation
  • Creative thinking
  • Goal-Oriented
  • Skilled in JavaScript, CSS, and HTML
  • Problem-Solving
  • Code debugging
  • Organized
  • Attention to detail

Certification

  • Git and GitHub Fundamentals
  • SQL Fundamentals
  • Webdevelopment - HTML, CSS & JavaScript
  • Working with API's
  • CTE certified

Timeline

Wealth Management Customer Service Contractor

Bank Of America
07.2024 - Current

Goods Flow Coworker

Ikea
07.2023 - 05.2024

Sortation Associate

Amazon
01.2023 - 07.2023

Bioscience High School
VICTOR CASTANEDA