VICTOR CASTRO
New York,NY
Summary
I am a highly motivated and conscientious bilingual licensed pharmacy technician with 6+ years of experience in roles. With a proven track record of achievement as well as broad knowledge of regulatory procedures in medications, storage and organization. I pride myself in providing excellent customer service and leading by example to ensure a great work environment. I am critical about maintaining / implementing SOP's while assisting my employer in achieving their KPI's, delivering formidable outcomes in challenging situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
San Pedro Pharmacy
08.2020 - Current
- Maintained quality standards and processed 300+ prescriptions daily to meet company's KPIs
- Performed maintenance for the pharmacy's ADM (Automated Dispensing Machine)
- Managed inventory processes to forecast pharmacy needs in accordance with company policy
- Created a monthly report of prescriptions dispensed to update management on profitability
- Triaged phone calls to adequate staff
- Received, typed, dispensed, and reviewed prescription medications
- Billed insurance for COVID-19, Shingles and Influenza vaccinations
- Contacted insurance companies to obtain prior authorizations and patient's eligibility
- Trained pharmacy technicians and delegated work duties to pharmacy staff
Pharmacy Technician
Royal Pharmacy
05.2017 - 03.2022
- Processed and dispensed prescriptions by retrieving medications and returning them to shelves
- Maintained prescription and documentation filing in accordance with company procedures
- Labeled and inventoried incoming merchandise
- Contacted physicians, customers, and insurance companies
- Answered phone calls to assist customers and medical personnel
Pharmacy Technician
Royal Pharmacy
03.2017 - 07.2020
- Maintained a sterile working space for measuring and preparing neuropathy compounds, bleaching creams, and minoxidil solutions
- Provided outstanding customer service exceeding store expectations
- Assisted providers with medication records and deliveries to hospital patients
- Filled prescriptions by retrieving and counting pharmaceuticals
- Answered inbound calls to assist patients with their medication needs and performed outbound calls to providers for prescription refills
Cashier
Royal Pharmacy
01.2017 - 03.2017
- Maintained a clean checkout area
- Scanned products and performed transactions using cash registers
- Issued receipts and returns
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Returned non-purchased products to shelves, maintaining strong visual merchandising
Education
Associate's Degree - CIS (computer Information Systems)
Borough of Manhattan Community College
01.2020
Skills
- Microsoft 365
- Pioneer RX Software
- Prime RX / Micro Merchant systems
- FDA and HIPAA compliance
- Regulatory Compliance of medication and procedures
- Drug inventory control
- Pharmacy operations
- Insurance billing and reconciliation
- Prescription filling
- Order verification
- Spanish fluency
- Inventory control
- Problem-solving skills
- Pharmaceutical calculations
Accomplishments
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Pharmacy Technician
San Pedro Pharmacy
08.2020 - Current
Pharmacy Technician
Royal Pharmacy
05.2017 - 03.2022
Pharmacy Technician
Royal Pharmacy
03.2017 - 07.2020
Cashier
Royal Pharmacy
01.2017 - 03.2017
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Associate's Degree - CIS (computer Information Systems)
Borough of Manhattan Community College
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