Victor Castro
Mesa,AZ
Summary
Hardworking and adaptable professional with hands-on experience in mechanical repair, customer service, and team leadership. Bilingual communicator with a strong ability to assist customers, resolve issues, and support management with daily operations. Detail-oriented, reliable, and efficient at multitasking, problem-solving, and handling technical and logistical tasks, including equipment maintenance, inventory management, and deliveries. A quick learner with a strong work ethic, committed to providing excellent service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Technician
Mavrix
08.2023 - Current
- Diagnosed, repaired, and maintained a wide range of arcade machines, bowling equipment, and electronic systems to ensure optimal performance and customer satisfaction.
- Conducted routine inspections and troubleshooting of arcade games, bowling lanes, pinsetters, and scoring systems, identifying and resolving both mechanical and electronic issues.
- Assisted customers by addressing concerns, resolving technical issues, and answering questions about equipment and gameplay.
- Provided support to managers by completing separate operational tasks when my prioritized tasks were completed
Shift Leader/Delivery Driver
Jimmy Johns Gourmet Subs
09.2021 - 07.2023
- Supervised shift operations, ensuring efficient workflow, excellent customer service, and adherence to company standards.
- Trained and guided team members to maintain high-quality food preparation and fast service.
- Managed cash handling, completed daily inventory checks, and assisted with store opening and closing procedures.
- Delivered orders promptly and accurately while providing friendly customer interactions.
- Assisted in resolving customer concerns, maintaining a clean and organized work environment, and supporting management as needed.
Small Engine Mechanic
IDT Landscaping
08.2017 - 08.2018
- Diagnosed, repaired, and maintained small engines, including lawnmowers, trimmers, chainsaws, and other landscaping equipment, ensuring peak performance.
- Conducted routine inspections, preventive maintenance, and part replacements to minimize downtime and extend equipment lifespan.
- Managed inventory of tools and replacement parts, coordinating with vendors for timely restocking.
- Assisted with shop organization and workflow to ensure efficiency in repairs and maintenance tasks.
- Ran errands, including picking up and delivering supplies, tools, and equipment to job sites, ensuring crews had what they needed to complete landscaping projects.
- Worked closely with management and field teams to support daily operations and maintain high standards of service.
Education
Associate of Science - Radiologic Technology
Gateway Community College
Phoenix, AZ05-2027
Skills
- Technical & Mechanical Skills
- Customer Service & Communication
- Leadership & Operational Skills
- General & Transferable Skills
- Fluent in the English and Spanish languages
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technician
Mavrix
08.2023 - Current
Shift Leader/Delivery Driver
Jimmy Johns Gourmet Subs
09.2021 - 07.2023
Small Engine Mechanic
IDT Landscaping
08.2017 - 08.2018
Associate of Science - Radiologic Technology
Gateway Community College
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