Victor Chapa
Brownsville,Texas
Summary
Flexible hard worker, eager to learn, and contributes to team success. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in English and Spanish.
Overview
9
9
years of professional experience
Work History
Food Service Worker/Lead
Akima
06.2024 - Current
- Prepared and served food items according to safety and sanitation guidelines.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Trained new staff on food service protocols and best practices.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members to keep everyone informed.
Painter
DCH Painting LLC
10.2023 - 06.2024
- Prepared surfaces by filling cracks and holes with fillers such as putty and plaster.
- Protected nearby surfaces from overspray and paint drops by masking off areas and using drop cloths.
- Applied paint to using brush, rollers, or spray gun systems based on specific objectives of each project.
- Achieved desired finish with brushes, spray guns and specialty techniques.
- Undertook painted repairs by properly matching and tinting paint products.
- Removed old finishes from different surfaces by stripping, sanding and wire brushing existing layers.
- Prepared surfaces for painting by cleaning and sanding materials.
- Uphold professional standards by applying necessary layers of primer, paint and sealing materials.
- Adjusted work to match specifications set for different products and orders.
- Completed basic repairs, removing imperfections and filling holes.
- Cleaned brushes and other painting equipment after each use to prolong their lifespan.
- Maintained clean, organized and well-functioning equipment and supplies.
- Painted walls, ceilings, doors, trim, and other surfaces using various techniques.
- Repaired minor damages to surfaces prior to painting, such as cracks or peeling paint.
- Operated various tools and equipment, including brushes, rollers, sprayers, and scaffolding.
- Maintained cleanliness of work area by covering furniture, floors, and fixtures with drop cloths or plastic sheeting.
- Inspected final results to ensure high level of quality was maintained in all aspects of job.
- Ensured straight lines and smooth finishes by using masking tape or painter's tape.
- Reached high ceilings and exteriors with use of scaffolding and specialty ladder systems.
- Pay is 500-600$ weekly 40+ hours
Loader and Unloader
UPS
12.2023 - 12.2023
- Offloaded boxes from containers, placed on pallets and shrink-wrapped loads for stability.
- Maintained production equipment in good condition by regularly inspecting, lubricating and replacing components.
- Collaborated with team members to achieve loading and unloading targets on time.
- Kept records updated with inventory movements and identified load problems.
- Stacked and stored products according to guidelines, ensuring stability of pallets during transport.
- Checked shipping documents to ensure accuracy before loading or unloading cargo.
- Assisted in assembly of large products for proper shipment preparation.
- Inspected shipments upon arrival for damage or discrepancies in inventory.
- Unloaded and cleaned returned cases and dollies.
- Reported any damaged goods or discrepancies found during inspection process immediately.
- Maintained clean and safe working environment by adhering to safety regulations.
- Loaded and unloaded trucks efficiently to maintain smooth workflow.
- Handled shipping tasks, preparing, tagging and securing containers.
- Pay was $21.00
- Hours were from 20-35hrs
CSR
Teleperformance
04.2023 - 09.2023
- Built trusting relationship with customers to better understand needs.
- Managed customer calls efficiently in fast-paced call center environment.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Anticipated needs and resolved problems to keep customers happy.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Documented, researched and resolved customer service issues.
- Delivered fast and friendly service to handle questions and service complaints.
- Maintained customer records by updating account information in database.
- Managed difficult customer situations with professionalism and empathy.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Assisted customers in navigating company website or application during support interactions.
- Set up customer accounts in system and updated details to reflect current information.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
- Pay $15.00
- Hours 40+
Reset Specialist
Apollo Retail
05.2020 - 10.2021
- Organized backroom inventory according to company standards for easy product access during resets.
- Prioritized safety measures, including wearing proper personal protective equipment PPE, when completing tasks.
- Collaborated with team members to complete resets efficiently and accurately.
- Assessed store layout and identified optimal product placement for resets.
- Trained new team members regarding best practices for efficient and successful merchandising resets.
- Managed time effectively to meet deadlines for multiple reset projects simultaneously.
- Restocked out-of-stock items promptly throughout course of reset project.
- Ensured proper signage was displayed alongside merchandise following reset project.
- Operated equipment such as pallet jacks or hand trucks safely while working on reset projects.
- Communicated with store management to ensure planogram compliance and address concerns.
- Followed company guidelines and procedures while performing resets in various retail environments.
- Constructed and assembled displays using hand or woodworking power tools.
- Pay $13.00
- Hours 40+
Production Laborer
Tri-County Peanut
09.2019 - 11.2019
- Minimized rework by accurately using basic math for clean measurements and cuts.
- Collaborated with team members to troubleshoot problems and improve processes.
- Assisted team with tasks, going beyond personal requirements to exceed group production targets.
- Communicated with supervisors regarding any issues or concerns related to production processes.
- Managed machine operations, including setting up equipment, troubleshooting faults and completing basic repairs.
- Helped to maintain clean, safe and fully compliant facility with total readiness for production demands.
- Operated forklifts or other heavy machinery to transport materials within facility.
- Maintained clean and organized workspace to promote safety and efficiency.
- Adhered to company policies, regulations, and guidelines during daily operations.
- Loaded raw materials onto conveyor belts or other feeding systems as needed.
- Pay $9.50
- Hours 40+
Food Preparation Worker
Good Eats
03.2017 - 11.2019
- Prepared fresh ingredients for daily demands following exact recipes and guidelines.
- Maintained fresh and appealing displays with clean and well-stocked product cases.
- Achieved high standards of cleaning and sanitation, observing health department regulations.
- Removed any trash or garbage generated during course of meal preparation activities from work areas promptly.
- Followed specifications and established procedures to support fast-paced environment.
- Portioned and wrapped food items according to established guidelines before serving or storing them in appropriate locations.
- Checked quality of raw materials to ensure that standards were met before use in recipes.
- Informed supervisor regarding equipment malfunctions.
- Followed proper procedures for handling and disposing of leftover food materials after meal service.
- Cleaned work areas, equipment, utensils, dishes, and silverware to maintain sanitary kitchen environment.
- Cleaned fruits and vegetables to prepare for cooking and serving.
- Pay $10.00
- Hours 30+
Education
High School Diploma -
Homer Hanna ECHS
Brownsville, TX06.2019
Skills
- Quality Assurance
- Clean Driving Record
- Attention to Detail
- Heavy Lifting
- Work Driven
LANGUAGE
Spanish Intermediate
Timeline
Food Service Worker/Lead
Akima
06.2024 - Current
Loader and Unloader
UPS
12.2023 - 12.2023
Painter
DCH Painting LLC
10.2023 - 06.2024
CSR
Teleperformance
04.2023 - 09.2023
Reset Specialist
Apollo Retail
05.2020 - 10.2021
Production Laborer
Tri-County Peanut
09.2019 - 11.2019
Food Preparation Worker
Good Eats
03.2017 - 11.2019
High School Diploma -
Homer Hanna ECHS