Roberto Chiriboga

• Managed 7 high-value accounts ( 130 employees), ensuring timely delivery of quality services .
• Coached / Train 6 junior account managers, resulting in improved performance and skill development.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
• Recruited, interviewed and hired employees and implemented training program to promote positive feedback and engagement.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed approximately 3 diverse portfolio of accounts and 80 employees ensuring timely communication and effective problem resolution.
• Contributed to event marketing, sales and brand promotion.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

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• Conducted regular room inspections (approximately 35 rooms daily ) to verify compliance with housekeeping standards.
• Worked with front desk to respond promptly to all guest requests.
• Increased employee performance through effective supervision and training.
• Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

• Managed approximately 10 properties simultaneously ( 10 employees), coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
• Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members..
• Delivered emergency 24-hour on-call service for tenants on building issues.

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• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
• Ensured positive guest experiences with prompt response to special requests and additional services.
• Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.