Victor Ciezza
New Port Richey
Summary
Dynamic sales professional with proven success at Werts Welding & Tank Service, consistently exceeding sales targets. Skilled in effective communication and customer relationship management, I leverage CRM software to enhance client interactions. Bilingual in Spanish, I excel in multitasking and driving revenue growth through strategic negotiations and exceptional customer service.
Overview
24
24
years of professional experience
Work History
Inside/Outside Sales Representative
Werts Welding & Tank Service
Tampa
09.2019 - Current
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Maintained detailed records of customer interactions, orders and account status updates.
- Delivered superior customer support to improve account retention rate.
- Greeted and assisted customers to foster positive experiences.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Negotiated prices and terms of sales and service agreements with clients.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Provided product information and demonstrations to customers via phone and online platforms.
- Utilized CRM software to track sales progress and communicate with team members.
- Provided customers with product information, pricing and availability.
- Participated in trade shows and conventions to generate leads.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Produced sales documents, finalized deals and filed records.
Service Writer/Territory Manager
Polar Tank Service
Tampa
08.2018 - 09.2019
- Supported timely and accurate service by producing job daily status reports.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Scheduled appointments for customers based on technician availability.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
Driver/Sales Representative
DBL Tank Services
Linden
05.2014 - 08.2018
- Receive and fill telephone orders for parts.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Receive payment or obtain credit authorization.
- Examine returned parts for defects, and exchange defective parts or refund money.
- Demonstrate equipment to customers and explain functioning of equipment.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Answer customers' questions about products, prices, availability, or credit terms.
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
- Complete expense reports, sales reports, or other paperwork.
- Consult with engineers regarding technical problems with products.
- Visit establishments to evaluate needs or to promote product or service sales.
Driver/Sales Representative
GTS Tank Service
Paterson
04.2011 - 05.2014
- Informed regular customers of new products or services and price changes.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Used GPS navigation systems effectively while navigating unfamiliar routes.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Cold-called prospective customers to provide details on company services or products.
- Investigated customer complaints regarding incorrect orders or damaged items.
- Promoted positive relationships with customers to maintain consistent sales.
International Sales Representative
Heil Tank Service
Linden
06.2001 - 04.2011
- Listened to customer needs to identify and recommend best products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Managed inventory levels by ordering sufficient stock for each account.
- Analyzed customer feedback to improve products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Produced sales documents, finalized deals and filed records.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Organized client visits, presentations, product demonstrations and trade shows.
- Assisted regional offices with promotional activities aimed at foreign audiences.
- Negotiated contracts with customers across various countries.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2014
Skills
- Effective communication
- Customer relationship management
- CRM software
- Spanish speaking
- Goal oriented
- Multitasking
- CDL Operator
- Efficient in shipping, handling and receiving
Timeline
Inside/Outside Sales Representative
Werts Welding & Tank Service
09.2019 - Current
Service Writer/Territory Manager
Polar Tank Service
08.2018 - 09.2019
Driver/Sales Representative
DBL Tank Services
05.2014 - 08.2018
Driver/Sales Representative
GTS Tank Service
04.2011 - 05.2014
International Sales Representative
Heil Tank Service
06.2001 - 04.2011
High School Diploma -
Penn Foster Career School
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