Victor Colon

Dynamic customer-focused professional with over 10 years of experience in service, sales, and team leadership. Expertise in guiding clients through critical decisions, fostering long-lasting relationships, and delivering tailored solutions to meet diverse customer needs. Proven track record in enhancing sales performance and customer engagement while successfully leading small teams to achieve ambitious business goals. Committed to applying principles of Omotenashi and Kaizen to consistently exceed expectations, while actively refining communication skills to inspire and influence others for sustained organizational success.

Auto Sales Accomplishments

• Consistently exceeded monthly sales goals by 10–15% through tailored presentations and follow-ups.
• Generated repeat and referral business by building strong client relationships.
• Delivered product orientations and tech demos that improved customer confidence and satisfaction.

Leadership / Coordinator Accomplishments

• Trained and mentored new employees, improving team efficiency and reducing onboarding time.
• Led small teams in service and technical support, ensuring smooth operations under pressure.
• Presented orientations to groups, enhancing communication and product knowledge across the team.

Customer Service Accomplishments

• Maintained top-tier customer satisfaction scores through conflict resolution and attention to detail.
• Recognized by management for professionalism and consistently positive client feedback.
• Helped uncover new business opportunities, contributing to increased showroom traffic and sales growth.

Certifications

• Delaware Real Estate License – In Progress
• OEM Product & Technology Training – Lexus & Subaru

Professional Development

• Practicing Omotenashi (Hospitality) and Kaizen (Continuous Improvement) to improve service and leadership.
• Banking and finance industry preparation (interview study, customer-first frameworks).