Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Colzie

St Louis,MO

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

31
31
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
Saint Louis, MO
09.2023 - Current
  • Performed check-in procedures for both domestic and international flights.
  • Followed company policies and procedures related to customer service operations at all times.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Advised passengers of any changes or delays in their scheduled flights.
  • Resolved customer complaints in a timely manner.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Communicated effectively with other departments to ensure the best customer experience possible.

Fleet Service (Ramp Agent )

American Airlines
Kansas City, MO
04.2021 - 12.2022
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Maintained accurate records of all GSE used throughout shift.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
  • Participated in regular safety drills and training sessions.
  • Adhered to strict timelines for the turnaround of flights.
  • Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.

Customer Service/Air Ramp Supervisor

AirTran Airways
Fort Meyers, FL
02.2010 - 02.2012
  • Inspected aircraft equipment prior to use to ensure it was in good working order.
  • Monitored employee performance, providing feedback and guidance as needed.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Held regular meetings with employees to discuss safety concerns or potential hazards.
  • Conducted periodic audits of personnel activities to ensure compliance with company standards.
  • Developed strategies for managing workloads during peak travel times.
  • Assigned and monitored daily tasks for ramp employees.
  • Assisted with the development of emergency response plans in case of an accident or incident.
  • Provided customer service assistance to passengers requiring special accommodations during boarding or deplaning process.
  • Ensured compliance with all federal aviation regulations, policies, and procedures.
  • Supervised the safe loading and unloading of aircraft cargo.
  • Maintained accurate records of employee attendance and timekeeping data.
  • Trained new staff on proper safety procedures for working around aircrafts.
  • Updated operational manuals with changes in policy and procedure.
  • Created weekly reports detailing progress made towards goals set forth by management.
  • Coordinated closely with other departments regarding flight schedules, staffing needs, and other operational requirements.
  • Identified areas where processes could be improved upon and implemented corrective action accordingly.
  • Enforced company rules and regulations among ramp personnel.
  • Handled office tasks, updated payroll, maintained records and submitted timely reports.
  • Kept team working efficiently and in compliance with airline, facility and safety policies.
  • Monitored team performance and developed improvement plans.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Collected, sorted and checked baggage tags against flight lists.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Participated in regular safety drills and training sessions.
  • Resolved issues related to misplaced or lost baggage.
  • Participated in team meetings to discuss performance, safety, and operational improvements.
  • Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
  • Worked in various weather conditions to ensure continuous airport operations.
  • Conducted weight and balance calculations to ensure aircraft safety.
  • Implemented company policies regarding baggage handling and customer service.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
  • Adhered to strict timelines for the turnaround of flights.
  • Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Inspected cargo for accuracy of documentation and weight requirements.
  • Discussed cargo handling with flight crew to monitor in-flight movement.
  • Verified accuracy of cargo manifests to ensure correct freight delivery.

Lead Ramp Service Agent/ Supervisor

US Airways
Dallas, TX
01.2005 - 03.2007
  • Monitored the condition of ground support vehicles including brakes, tires, engines.
  • Inspected cargo holds prior to loading and unloading for any foreign objects or debris that may cause damage during flight.
  • Verified accuracy of manifests against actual cargo loads being loaded onto aircrafts.
  • Ensured compliance with all local, state, federal regulations and airline policies for ramp operations.
  • Conducted daily safety inspections of ground service equipment.
  • Assisted in directing ground support equipment operators while they maneuver aircraft within limited areas on the airfield or ramps.
  • Followed up on discrepancies related to freight movement and assisted in resolving them quickly.
  • Maintained communication between flight crew members and ground personnel regarding weight and balance information for each flight.
  • Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
  • Organized paperwork including load sheets, flight plans and manifest documents for each flight.
  • Worked closely with management team to ensure operational objectives were met.
  • Performed a variety of duties related to the servicing of aircraft such as fueling, lavatory servicing, water servicing and de-icing.
  • Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Worked in various weather conditions to ensure continuous airport operations.
  • Resolved issues related to misplaced or lost baggage.
  • Participated in team meetings to discuss performance, safety, and operational improvements.
  • Implemented company policies regarding baggage handling and customer service.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
  • Adhered to strict timelines for the turnaround of flights.
  • Conducted weight and balance calculations to ensure aircraft safety.
  • Assisted in de-icing aircraft and removing snow or debris from operational areas.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Maintained positive working relationship with fellow staff and management.

Ramp Service Agent

Trans World Airlines
08.1993 - 10.1998
  • Coordinated with other ramp agents regarding workloads and assisted as needed.
  • Checked aircraft documents and ensured proper paperwork was completed prior to departure.
  • Followed safety procedures while operating ground service equipment such as tugs, belt loaders, container loaders.
  • Collaborated with other departments such as catering or maintenance staff when needed.
  • Inspected aircraft for damage and reported any discrepancies to the supervisor.
  • Conducted pre-flight inspections of the exterior of the plane for potential hazards.
  • Maintained cleanliness of work areas at all times according to safety standards.
  • Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.
  • Performed aircraft fueling, de-icing, lavatory servicing, water servicing, and cargo loading and unloading.
  • Reported any maintenance issues found during servicing of the plane to supervisors promptly.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Protected customers' baggage from loss, theft, and damage.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Collected, sorted and checked baggage tags against flight lists.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Worked in various weather conditions to ensure continuous airport operations.
  • Participated in team meetings to discuss performance, safety, and operational improvements.
  • Adhered to strict timelines for the turnaround of flights.
  • Participated in regular safety drills and training sessions.
  • Assisted in de-icing aircraft and removing snow or debris from operational areas.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Operated equipment to support on-ground operations in between flights.
  • Managed baggage sorting and routing to correct flights and baggage claim areas.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.

Education

Some College (No Degree) - Criminal Science

Southern Community College
Orlando, FL

Skills

  • Operational Efficiency
  • Dependable and Responsible
  • Safety Procedures Compliance
  • New Agent Training
  • Security awareness
  • Team Leadership
  • Problem-Solving
  • Schedule Coordination
  • Task Delegation
  • Mentoring
  • Coaching
  • Mediating conflicts
  • Familiarization in assisting / creating shift & vacation bids
  • Maintaining company policies, procedures and protocols aligning with the collective bargaining agreement
  • Positive and Professional
  • Excellent written and verbal communication

Timeline

Customer Service Agent

Southwest Airlines
09.2023 - Current

Fleet Service (Ramp Agent )

American Airlines
04.2021 - 12.2022

Customer Service/Air Ramp Supervisor

AirTran Airways
02.2010 - 02.2012

Lead Ramp Service Agent/ Supervisor

US Airways
01.2005 - 03.2007

Ramp Service Agent

Trans World Airlines
08.1993 - 10.1998

Some College (No Degree) - Criminal Science

Southern Community College

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Victor Colzie