Victor Cruz Colon
Oviedo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
IT Support Specialist
SBIT
Longwood, FL
08.2023 - 09.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
- Cameras installations and configuration
- Phone system configuration and troubleshooting
CEO
Secret Events SRL
Santiago De Los Caballeros, Dominican Republic
11.2019 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Operations Coordinator
Forward Financing
Santiago De Los Caballeros, Dominican Republic
01.2018 - 10.2019
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Prequalification Supervisor
Forward Financing
Santiago De Los Caballeros, Dominican Republic
2016 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Financial Analyst
Forward Financing
Santiago De Los Caballeros, Dominican Republic
10.2014 - 01.2016
- Conducted detailed financial analysis to identify and evaluate data to prepare form for underwriting.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Conducted data analysis and processing
- Handled documentation and database entry.
- Planned tasks and ensured objectives were met.
Handy Person
Tio Colon
Santiago De Los Caballeros, Dominican Republic
02.2011 - 08.2014
- Installed various home appliances to improve client comfort and convenience.
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Utilized effective communication skills to understand client needs clearly before starting work on any project.
- Installed new locks, door handles, and door closers.
Education
No Degree - Business Administration And Management
Universidad Autónoma De Santo Domingo (UASD)
Santiago De Los Caballeros, Dominican RepublicHigh School Diploma -
Liceo Onesimo Jimenez
Santiago De Los Caballeros, Dominican Republic01-2010
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Inspirational leadership
- Relationship and team building
- Leadership and people development
- Planning and coordination
- Project management
- Marketing and advertising
- Executive leadership
- Adaptable and flexible
- Staff management
- Goal setting
- Management team leadership
Certification
- Supervisory Techniques
- Effective Communication
- Leadership
- Motivation & Teamwork
- Training Techniques
- Executive Public Speaking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
IT Support Specialist
SBIT
08.2023 - 09.2025
CEO
Secret Events SRL
11.2019 - Current
Operations Coordinator
Forward Financing
01.2018 - 10.2019
Financial Analyst
Forward Financing
10.2014 - 01.2016
Handy Person
Tio Colon
02.2011 - 08.2014
Prequalification Supervisor
Forward Financing
2016 - 01.2018
No Degree - Business Administration And Management
Universidad Autónoma De Santo Domingo (UASD)
High School Diploma -
Liceo Onesimo Jimenez