Victor Cudjoe
The Bronx,NY
Summary
Dynamic hospitality professional with extensive experience at Crowne Plaza Hotels & Resorts. Proven expertise in cleaning and food safety, complemented by strong customer assistance and relationship-building skills. Recognized for enhancing guest satisfaction through meticulous attention to detail and efficient service, fostering a welcoming environment that promotes repeat visits.
Overview
24
24
years of professional experience
Work History
Steward
Crowne Plaza Hotels & Resorts Asheville
New York, NY
02.2004 - 01.2025
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
- Displayed strong attention to detail when setting tables according to established guidelines and event themes.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
Housekeeper/Houseman
Crowne Plaza Hotel
New York, NY
02.2004 - 03.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Front Desk Doorman
The Regent Hotel
New York, NY
12.2000 - 01.2004
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Organized package deliveries and notified residents, minimizing wait times for pickups.
- Maintained an impeccably clean and organized front desk area that conveyed professionalism to all who entered the premises.
- Developed positive relationships with residents and guests, fostering a welcoming atmosphere at the front desk.
- Collaborated with maintenance team to address facility issues promptly, maintaining optimal living conditions for residents.
- Streamlined check-in process for increased efficiency and improved guest experience.
- Supported event coordination efforts for community gatherings within the building''s common areas, promoting resident engagement.
- Assisted in resolving conflicts or complaints in a professional manner, ensuring guest satisfaction remained a top priority.
- Provided exceptional customer service by exhibiting professionalism, courtesy, and empathy when interacting with residents and visitors alike.
- Managed visitor logs and maintained detailed records of access granted, enhancing overall building security.
Education
Deploma - Building Technician
Accra Polytechnic Institute
Accra Ghana 05.1998
Skills
- Cleaning
- Dishwashing
- Food safety
- Basic housekeeping
- Chemical handling
- Supply restocking
- Customer assistance
- Relationship building
- Silverware polishing
- Guest relations
Timeline
Steward
Crowne Plaza Hotels & Resorts Asheville
02.2004 - 01.2025
Housekeeper/Houseman
Crowne Plaza Hotel
02.2004 - 03.2008
Front Desk Doorman
The Regent Hotel
12.2000 - 01.2004
Deploma - Building Technician
Accra Polytechnic Institute