Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victor De La Cruz

Paterson,NJ

Summary

Accomplished professional with a proven track record in operations management and customer service excellence, notably at Fairway Supermarket. Skilled in strategic planning and team leadership, I have significantly enhanced client satisfaction and operational efficiency. Expert in safe driving and bilingual communication, my approach has consistently fostered loyalty and boosted sales growth. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

21
21
years of professional experience

Work History

Professional Taxi Driver

Orange Car Service
11.2020 - Current
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.

Assistant General Manager

Fairway Supermarket
10.2012 - 06.2020
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Sales Representative

Action Zone
01.2004 - 04.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Education

High School Diploma -

Eastside High School
Paterson, NJ

Skills

  • Safe Driving
  • Punctuality
  • Cleanliness
  • Excellent navigation
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Complex Problem-Solving
  • Time Management
  • Team Leadership
  • Bilingual

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Professional Taxi Driver

Orange Car Service
11.2020 - Current

Assistant General Manager

Fairway Supermarket
10.2012 - 06.2020

Sales Representative

Action Zone
01.2004 - 04.2012

High School Diploma -

Eastside High School
Victor De La Cruz