Summary
Overview
Work History
Education
Skills
Timeline
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Victor Deleon

Laveen,AZ

Summary

Experienced in fraud prevention and data analysis, with a strong focus on mitigating risks and improving workflows. Skilled in collaboration and problem-solving, with a proven ability to deliver effective results in dynamic environments.

Overview

9
9
years of professional experience

Work History

Marketplace Quality Representative

Doordash, Inc
06.2021 - Current
  • Investigated flagged accounts to identify and resolve fraudulent activity quickly and accurately.
  • Analyzed data to spot trends and anomalies, proactively improving fraud prevention processes.
  • Worked closely with internal teams, like risk management and operations, to address fraud risks and streamline workflows.
  • Used tools like Google Suite, Jira, and Confluence to manage cases and track progress efficiently.
  • Shared feedback and provided coaching on fraud prevention strategies to strengthen team performance.
  • Helped create policies that balanced operational needs with a seamless customer experience.

App Research Analyst

U-Haul Corporate Office
10.2020 - 05.2021
  • Managed the resolution of software support issues, improving operational workflows and enhancing overall efficiency.
  • Collaborated with development and quality assurance teams to troubleshoot and resolve application issues, enhancing user experience.
  • Prepared detailed reports summarizing research findings and recommendations for further action.

Jira Specialist

Uber Tecnologies
07.2016 - 06.2020
  • Handled high-priority tasks tied to regulatory compliance and fraud prevention in a fast-paced environment.
  • Investigated complex fraud cases using advanced tools and systems, ensuring platform integrity.
  • Conducted audits and updated partner documentation to enhance compliance and close vulnerabilities.
  • Collaborated with internal teams to share findings, propose solutions, and improve processes.
  • Adapted quickly to changing priorities, maintaining focus on quality and efficiency.

Education

Associate of Science - Information Technology

ITT Technical Institute
Tempe, AZ
05-2013

Skills

  • Fraud prevention and detection
  • Data analysis and reporting
  • Proficient with Google Suite, Jira, and Confluence
  • Process improvement
  • Troubleshooting software issues
  • Regulatory compliance
  • Problem-solving
  • Team collaboration
  • Adaptability
  • Attention to detail
  • Customer focus
  • Self-motivation

Timeline

Marketplace Quality Representative

Doordash, Inc
06.2021 - Current

App Research Analyst

U-Haul Corporate Office
10.2020 - 05.2021

Jira Specialist

Uber Tecnologies
07.2016 - 06.2020

Associate of Science - Information Technology

ITT Technical Institute

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Victor Deleon