Years working in the Human Services Field
Victor M. Diaz
Canton,MA
Summary
Results-oriented Mental Health Professional with over 22 years of experience working with at-risk adults, adolescents, and families in diverse settings. Highly motivated, ambitious individual with strong leadership capabilities, Demonstrates compassion, sense of humor, and integrity in all areas of work. Proven ability to work in unison with clients, staff, ongoing social workers, and other mental health professionals. Driven, highly motivated human services professional that demonstrate the capacity to provide comprehensive support. Excellent communication, customer service, and organizational skills. Valued team player with a collaborative approach and exceptional time management. Bilingual Spanish speaking, writing, and translating.
- Talented professional considered a knowledgeable leader and dedicated problem solver. Brings valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.
Overview
22
22
Work History
Coordinator
EMpathways Boston
- Overseen unit repairs; approved readiness of units for occupancy; reviewed “Upkeep” to stay abreast of participant repair and cleaning requests Conducted weekly meetings/conferrals with contractors and landlords to identify and delegated priorities and establish likely dates of completion Monitored progress and reported to the AVP of Housing
- Maintained a caseload of three STEPS/Shelter families
- Provided direct supervisory oversight to assistant to the Coordinator position to ensure timely participant-related repairs, cleaning, and operations
- Coordinated and oversaw contractors
- Performed monthly unit inspections and confirmed unit readiness for occupancy
- Carried a caseload of no more than 3 families and manages, through effective communication and managing systems, the coordination and oversight of contractors, property managers, and landlords
- Maintained furniture inventory, work done in units, and billing to landlords or their billing to EMPath for repairs
- Maintains up-to-date unit supplies inventory
- Maintains up-to-date DHCD inspections; Upon approval from the CFO, the Coordinator coordinates with third-party vendors for larger repairs
- Provides leadership in overseeing identified facility projects and ensures quality relationships, and prudent fiscal management; conducts inspections and ensures units meet DHCD and EMPath standards; oversees vendors making necessary repairs
- Supported Mobility Mentors and Program AVPs’ and directors/coordinators, in providing safe and sanitary units with required furnishings in leased apartments
- Demonstrated Mobility Mentoring experience and can work with participants as needed in alignment with EMPath’s Mobility Mentoring practice
- Timely enter any required information into program databases
- Maintained safe interactions with staff and participants in all health and safety situations
- Overseen and collaborates with Contract Compliance and Directors in all aspects of the residential program to ensure a safe, respectful, and culturally sensitive environment for families
- Provided accurate and timely communication to direct service staff on all policies, procedures,
- Pathways Boston
- Managed filing systems for electronic and hard copy documents to keep organized records
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Handled incoming and outgoing shipping and receiving activities
- Prepared agendas and took notes at meetings to archive proceedings
- Gathered and organized materials to support operations
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
- Utilized proactive communication abilities to resolve employment-related disputes
- Inventoried and ordered office supplies to maintain availability of products
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Supervisor
CBAT, Community, Treatment
- Directly supervised CBAT day staff, and oversaw the running of CBAT day programming for children with emotional, behavioral, and learning disabilities
- Committed to child-centered, family-focused culturally competent care and strength-based treatment
- Work as a leader in a multidisciplinary team to further the emotional, behavioral, and educational development of children at Walker
- Supervise and provide a therapeutic milieu in the CBAT, including managing the daily schedule and ensuring therapeutic recreational programming occurs
- Work with the Education, Inc
- Tutor to ensure the optimal educational structure is followed
- Conduct weekly CBAT day program staff meetings to ensure that all staff have all pertinent information from the agency
- Directly manage the performance of assigned childcare staff, including individual and group supervision and staff evaluations
- Ensure that bi-weekly supervision is held with all direct care staff
- Facilitate the overall schedule and structure of the CBAT day, including daily, and weekly Follow Walker’s communication protocols and assist staff in following those protocols
- Follow Walker’s communication protocols and assist staff in following those protocols
- Ensure treatment plans are carried out effectively
- Build relationships with parents
- Represent CBAT at rounds meetings three times/weekly
- Ensure the clinical goals are implemented within the milieu
- Provide direct care support within the milieu
- Ensure that administrative functions of assigned residences are properly completed, including oral and written reports, medication administration, and maintaining a safe and healthy environment
- Understand, apply, model, and teach Walker’s model of child care, including therapeutic crisis intervention and physical restraint
- Attend to administrative functions of supervisory work, including attending, participating, and leading required meetings, completing assigned oral and written report writing tasks; and actively participating in supervision and professional development opportunities offered at Walker
- Provide leadership and training to childcare staff through mentoring in the milieu and leading formal training
- Conduct CBAT admissions, when needed
- Conduct interviews for childcare worker positions, or as assigned
- Debrief crises and critical incidents when appropriate
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Monitored workflow to improve employee time management and increase productivity
- Worked with management team to implement proper division of responsibilities
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Achieved results by working with staff to meet established targets
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Tracked and prepared quarterly reports to present to leadership
- Conducted employee evaluations to provide feedback and set expectations for future job performance
- Interviewed, hired and trained new employees for production positions
- Conducted routine inspections to check quality and compliance with established specifications
- Coordinated employee schedules to keep pace with business needs and meet company demands
- Maintained compliance with company policies, objectives and communication goals
- Identified individual employee's unique work styles and adapted management methods
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Delegated high volumes of work to empower team, build trust and assist with professional development
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Set overall vision and provided team leadership
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Evaluated employee performance and coached and trained to improve weak areas
Bilingual Program
Sojourner House
01.2021 - 01.2021
- Mentor:
- Conducted assessments to identify each family’s strengths and needs and establishes individual mobility goals and monitor progress
- Promoted economic independence among women living in our program by offering individualized basic skills training, education, and career guidance
- Assisted participants through problem-solving, direct support, intervention, de-escalation, and mediation as necessary
- Utilized a trauma-sensitive, coaching, and child-centered orientation in working with participants
- Ensured participant adherence to Department of Housing and Community Development (DCHD) contractual requirements, such as orienting new participants to shelter, developing re-housing plans, intake/annual/exit assessments, and assisting guests to eliminate barriers to housing and employment and housing search
- Supported the program’s administrative needs
- Completed timely and accurate service documentation; maintains data management records and assisted with program reporting tracking elements
- Supported participants as they enter and exit our program, maintain daily routines as established by the Program Supervisor,
- Served as the main contact person to coordinate with our facilities team and enter work orders
- Coordinated move-in and move-outs, ensuring units are ready for the next participant
- Supported participants as they enter and exit our program, maintaining daily routines as established by the Program Supervisor
- Supported program management department with daily tasks, coordinated meetings, and recorded minutes
- Implemented project management techniques to overcome obstacles and increase team productivity
- Developed a highly efficient administrative team through ongoing coaching and professional development opportunities
Program Manager
Walker School
Needham, MA
01.2015 - 01.2019
- Case management for families includes assessing needs, identifying realistic goals, accessing resources, and building those supportive community relationships that can be continued once permanent housing is found
- Match resources to the families such as medical treatment, mental health counseling, abuse, and domestic violence workshops, parenting workshops, legal support, along with peer support groups
- Make needed referrals for services both within Justice Resource Institute and to outside agencies, and arrange provider meetings with family and outside providers to coordinate services and brainstorm solutions to problems
- Oversees and supervises the Front Desk Staff
- Oversees and Supervise the Facility Manager
- Oversees and Supervise the internship staff
- Oversees and Supervise the Assistant Program Manager
- Maintain required caseload, complete documentation in a timely manner, and document accurate communication log and progress notes
- Ensures that all admissions and discharges meet both DHCD and Sojourner House program guidelines in a timely manner; which includes intakes, self-sufficiency plans, re-housing plans, and exit paperwork
- Maintain an environment that fosters communication and collaboration and allows staff and families to feel safe in their environment
- Plan and co-facilitate regular Program Team Meetings and participate in monthly meetings with all Congregate Team Members
- Monitor programs for content, quality assurance, service delivery, equality, and procedural consistency
- Make sure all cleaning inventory is equipped and shopped for what is missing.
Milieu Campus Supervisor
Walker School
Needham, MA
01.2015 - 01.2019
- Coordinated staffing, Crisis intervention, and backup support during residential shift
- Worked with staffing coordinator to assure adequate coverage on all shifts
- Managed the schedule when on shift
- Anticipated scheduling issues and work with other supervisors to make sure that they are addressed
- Coordinated crisis management while running the milieu
- Coordinated with other supervisors to meet any needs that arise
- Coordinated transportation for all off-campus trips, visits, and activities
- Communicated with Administrator on call and Clinical on call while running the milieu
- Worked with unit supervisor to increase the use of TCI philosophy and language including early intervention and de-escalation techniques in the day-to-day running of the program
- Collaborated with unit supervisors, assess the structure and schedule of residential units, and developed plans for supporting and training staff in planning and carrying out different parts of the schedule (Meals, activities, homework, etc.)
- Collaborated with unit supervisors, to identify the strengths and areas of growth for individual staff members and teams of staff
- Work with children, group management techniques, understanding child development, work with families, and teamwork
- Worked closely with the supervisor of the After-School program and Activities regarding child-related issues and staffing issues for clubs, after-school, and campus activities
- Collaborated with unit supervisor to increase the staff's understanding of and ability to develop, implement, and evaluate individual behavioral support plans for kids
- In the absence of a unit supervisor, step in to support the child care team as needed
- Worked collaboratively with the Assistant Directors and other supervisors to develop the curriculum of the milieu
- Responsible for the overall appearance of campus (i.e
- Putting away outdoor toys and supplies)
- Worked with the residential supervisory team to identify issues in need of discussion for residential meetings
- Assisted with communication across shifts (i.e
- With after-school staff, day program coordinator, overnight supervisors, wake-ups, etc.)
- Participated in staff interviewing and hiring process as assigned
- Assisted with conducting training for residential staff as assigned
- Supervised relief staff as assigned
- Participated in other duties as assigned
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Maintained energy and enthusiasm in fast-paced environment
- Used coordination and planning skills to achieve results according to schedule
- Collaborated with team members to achieve target results
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked flexible hours across night, weekend and holiday shifts
- Offered friendly and efficient service to customers, handled challenging situations with ease
House Supervisor
Italian Home for Children
Jamaica Plain, Ma
01.2012 - 01.2015
- Ensured Structure and safety of the Therapeutic Milieu while providing support and supervision of residents and milieu staff
- Maintained attendance and Absence logs
- Scheduled milieu staff regularly
- Reviewed restraint and Serious Incident reports
- Managed phone calls and on and off-grounds visits
- Trained, monitored, and supported newly hired childcare workers as deemed necessary
- Adjusted the schedules and dormitory assignments in conjunction with the Unit Coordinators
- Coordinated details related to on and off grounds activities
- Provided crisis management and support as deemed necessary
- Monitored, performed ,and assisted in providing physical intervention when necessary
- Created, implemented, monitored, and evaluated behavior management programs for clients in conjunction with the treatment team
- Attended team meetings as necessary
- Processed concerns and incidents with milieu staff and clients in an appropriate manner as necessary
- Maintained all house logs
- Kept informed of client's individual plans and needs
- Administered medications subcutaneously, orally and via IV
- Provided emergency response during shifts and when on-call
- Collaborated with physicians regarding patient conditions, updates and necessary care changes
Family Support Specialist/ Community Support Worker
New Life Counseling and Wellness Center
Randolph, MA
01.2011 - 01.2012
- Selected and enroll eligible children and families to provide comprehensive services, child/family support services, and encourage family involvement
- Assessed family and infant/child needs and developed an action plan to remove barriers to the child's success in school
- Assisted parents in a variety of areas filling out forms/surveys, health, nutrition living skills, budgeting, job skills, goal setting, family in basic life skills, and economic stability
- Provided and assist with providing health screenings, immunization verifications, and outside agency referrals regarding hearing, vision, immunization compliance, and height/weight relationships
- Visited children's homes for the purpose of enrolling students in the program, interviewing parents, informing parents of school or community resources and providing child development/parenting information, and setting family goals
- Planned and facilitate family meetings and parent involvement events for health and welfare, nutrition, counseling, for family support needs
- Developed individualized health, nutrition, and family support plans for all enrolled children and furthering family goals, plans, and success strategies
- Provided outreach to low-income communities, community leaders, and organizations
- Maintained a variety of manual and electronic documents, files, and records of program participation, contact sheets, family file, and agency referrals.
- Reported child abuse in accordance with legal standards of mandatory reporters
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Planned, promoted and managed parent workshops on assisting children in attaining academic success
- Developed rapport to create safe and trusting environment for care
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Interviewed individuals and families to assess needs and provide informational resources
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented data and completed accurate updates to case records
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used Microsoft Word and other software tools to create documents and other communications
- Developed team communications and information for meetings
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Substance Abuse Disorder Counselor / Smoking Cessation Coordinator
Victory Program Inc
Roxbury, MA
01.2009 - 01.2011
- Acted in accordance with Victory Programs Inc
- Standard of Excellence
- Provided support and empathic individual counseling/case management sessions totaling 1 hour per week to a minimum caseload of 8 clients on a weekly basis
- Conducted intake, screening, and/ or interviewing of new client admission upon request
- Maintained current working knowledge of referrals sources such as housing, medical, outpatient counseling, dental, legal Aids client services, self-help groups, and others, and provided comprehensive service to clients
- Maintained effective documentation and record-keeping system including biopsychosocial assessment, treatment planning, re- assessment, progress notes, case management, consent forms, data collection (i.e
- Ryan White, VPI, DPH); aftercare planning
- Attended weekly supervision, staff meetings, clinical meetings, monthly in-service training and workshops
- Ensured the accurate completion and submission of data collection, including VPI, Ryan White, ESM, and HMIS
- Ensured that all services were delivered in compliance with agencies standard & contractual requirements
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Collaborated with team members to achieve target results
- Identified issues, analyzed information and provided solutions to problems
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Participated in team-building activities to enhance working relationships
- Used coordination and planning skills to achieve results according to schedule
- Created plans and communicated deadlines to complete projects on time
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Exceeded goals through effective task prioritization and great work ethic
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Prepared variety of different written communications, reports and documents
- Developed and maintained courteous and effective working relationships
- Used Microsoft Word and other software tools to create documents and other communications
- Used critical thinking to break down problems, evaluate solutions and make decisions
Residential Instructor/Residential Teacher
Boston Higashi School Randolph
, Ma
01.2007 - 01.2009
- Educated students under the principles of Daily Life Therapy and provide a safe and secure environment for the students
- Instructed students in daily living and social skills and participated with students in community activities
- Participated in all students’ activities including extensive physical exercise and various activities
- Performed as an educational role model for middle school male and female students with Autism
- Participated in division meetings, staff meetings ,and monthly in-service meetings
- Managed and overseen the care of students' personal belongings
- Taught residents life skills needed to function and provided positive reinforcement to boost confidence
- Designed detailed learning plans for struggling students based on test, homework and assignment records
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Assessed and looked after 12 students by working closely with staff and efficiently planning and coordinating work
- Assessed and looked after 12 students by working closely with staff and efficiently planning and coordinating work
- Administered assessments to determine each student's specific educational and social needs
- Increased educational expertise and knowledge by participating in instructor-oriented workshops
- Fostered student curiosity and interest through creative hands-on activities
- Developed and implemented classroom routines to address varying student needs
Case Manager
Community Resources for Justice
Boston, Ma
01.2003 - 01.2007
- Provided case management and intervention services for adolescent males in a group home setting
- Organized and implemented a file system to track critical client information
- Created new forms to ensure documentation of assessment and treatment
- Volunteered in the Rodman ride for kids
- Volunteered in the Suicide out of Darkness walk
- Participated in professional growth programs to support special education improvement efforts
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients
- Managed caseload of 6 children in welfare system to provide comprehensive, community-based care
- Developed positive relationships with parents to foster communication and encourage involvement for student growth
- Evaluated treatment plans against individual goals and healthcare standards
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately
- Collaborated with external agencies to meet educational and transitional needs of students
- Monitored student progress and reviewed and revised IEP to meet emerging student needs
- Developed and implemented transition services plan to facilitate movement from school to activities
Overnight Supervisor
Waltham House, G.L.B.T
Waltham, MA
01.2001 - 01.2002
- Worked closely with milieu / Program Director to ensure appropriate staffing coverage
- Hired, trained, supervised performances managed, and evaluated direct care staff
- Mediated staff issues and employee conflicts
- Hosted team meetings for staff and provided training and weekly supervision
- Planned and scheduled therapeutic groups designed to enhance children's growth
- Managed medical and emergency situations
- Provided crisis intervention, which included the use of restraints
- Overseeing the timely submission of records and documentation and ensuring that staff are aware of activities that have emerged on prior shift Residential Counselor
- Supervised personnel working overnight to support safe operation and maximize productivity efficiencies
- Prepared, planned and implemented training programs to support ongoing staff development
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Set overall vision and provided team leadership
- Maintained compliance with company policies, objectives and communication goals
- Evaluated employee performance and coached and trained to improve weak areas
- Prepared, calibrated and monitored production levels to achieve targets
- Worked with management team to implement proper division of responsibilities
- Identified individual employee's unique work styles and adapted management methods
- Coordinated employee schedules to keep pace with business needs and meet company demands
- Conducted employee evaluations to provide feedback and set expectations for future job performance
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Monitored workflow to improve employee time management and increase productivity
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Delegated high volumes of work to empower team, build trust and assist with professional development
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Achieved results by working with staff to meet established targets
Shift Leader: Day Program Coordinator: Team Leader
New England Home for Little Wanderers Brighton
, Ma
01.1993 - 01.2001
- Interfaced with and served as a liaison or advocate on behalf of the youth with the Department of Social Services, , Juvenile courts, District courts, and other agencies in which youth may be involved
- Directed client’s meetings, including intake, discharge, crisis, school and family conferences
- Researched and referred clients to appropriate services, including therapeutic and recreational programs
- Assisted clients in identifying critical needs and formulating short and long-term life goals in key areas such as, education, peer relationships, and family
- Provided individual counseling, intervention, and mediation services with and on the behalf of the clients
- Participated in Directors interviewing Committee, Provided individual counseling to the adolescent male and female clients
- Provided home tracking/visits for the clients
- Documented the day-to-day operations of the shift
- Conducted on-site and outside activities for the clients
- Provided crisis intervention, which included the use of restraints
- Attended weekly staff meetings, special events, and monthly in-service, Facilitated family seminar groups for adolescent males, females, and their guardians focusing on
- Strengthening communication and relationships
- Managed family groups fostering, nurturing, and child development
- Development of team-building and self-discovery exercises and recreational activities
- Led discussion groups for adolescents concentrating on building self-esteem and positive values
- Initiated and put into practice a series of team-building and self-discovery exercises for adolescent clients
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked flexible hours across night, weekend and holiday shifts
- Prepared variety of different written communications, reports and documents
- Developed and maintained courteous and effective working relationships
- Carried out day-to-day duties accurately and efficiently
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
Some College (No Degree) - Forensic Science/Criminal Justice
Ashworth College
Atlanta, GADorchester High School
Dorchester, MA05.1991
Skills
- ADDITIONAL INFORMATION:
- Personal Skills/Professional skills
- Life is good Playmakers
- HIPPA Compliant
- Bilingual Spanish speaking, writing, translating
- Frontline Supervisor 18
- Knowledge of Microsoft word, Microsoft outlook
- Sexual harassment of employees
- Knowledge of Virtue gateway
- OSHA - Walker's Exposure Control
- Motivational Interviewing
- Human service workplace safety
- Smoking Cessation Coordinator
- ARC and trauma-informed
- First Aid, CPR instructor certified
- Human Service Workplace Safety
- Therapeutic Crisis Intervention certified
- Introduction to Housing Navigation
- Crisis Prevention and Intervention certified
- Supervision Meetings
- Family Empowerment
- Supervising Housing and case managers
- Child and family assessment
- Policies, Procedures & safety planning
- Treatment Philosophy
- Safe Sleep Ambassador
- Mandated Reporting
- Housing four pack one Housing literacy
- Public health, substance abuse, and addiction
- Incident Reporting
- NAPPI certified
- Bilingual in Spanish
- Program Goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Bilingual Program
Sojourner House
01.2021 - 01.2021
Program Manager
Walker School
01.2015 - 01.2019
Milieu Campus Supervisor
Walker School
01.2015 - 01.2019
House Supervisor
Italian Home for Children
01.2012 - 01.2015
Family Support Specialist/ Community Support Worker
New Life Counseling and Wellness Center
01.2011 - 01.2012
Substance Abuse Disorder Counselor / Smoking Cessation Coordinator
Victory Program Inc
01.2009 - 01.2011
Residential Instructor/Residential Teacher
Boston Higashi School Randolph
01.2007 - 01.2009
Case Manager
Community Resources for Justice
01.2003 - 01.2007
Overnight Supervisor
Waltham House, G.L.B.T
01.2001 - 01.2002
Shift Leader: Day Program Coordinator: Team Leader
New England Home for Little Wanderers Brighton
01.1993 - 01.2001
Coordinator
EMpathways Boston
Supervisor
CBAT, Community, Treatment
Some College (No Degree) - Forensic Science/Criminal Justice
Ashworth College
Dorchester High School
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