Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victor Diaz-Pulgarin

La Jolla,CA

Summary

Currently my career background is mainly military (9+ years) and janitorial project management (4+ years). I am very ambitious and enjoy learning different skillsets from other lines of work. I am seeking to develop my skills and be an asset to a stable company with great leaders. I am interested in potential opportunities for a shift in careers that may be a better fit with my strengths while building on my weaknesses. I enjoy opportunities to lead and work well with people.

Overview

10
10
years of professional experience

Work History

Sports and Entertainment Project Manager

ABM Inc
02.2022 - Current


  • Oversee all housekeeping operations for event days and non event days, as well as quality control measures, inventory control and staffing needs at the Pechanga Arena.
  • Developed and built a stable staff team retention of 30+ employees including a supervisor and event lead
  • Performed great management skills that lead to an extension of additional company services to current contract with client
  • Ensure that services are performed as contracted and at the intended profit margins
  • Ensure that entire Arena clean and ready for event attendances to enter (max capacity about 15,000 people)
  • Coordinates and controls special projects requested by client on non event days
  • Manage the company’s quality control monitoring and safety programs at the assigned arena
  • Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws
  • Review staffing levels to ensure proper productivity for each day’s work. Review payroll and report any discrepancies and overtime while documenting monthly financial performance (P&L)
  • Conducts orientation of employees, develops employees’ skills/abilities, and performs annual employee evaluations
  • Overall supervision of personnel including staffing, employee relations, evaluations, recruitment, training, payroll, and related matters. Makes decisions regarding hiring, discipline and termination
  • Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback
  • Regular contact with General Manager, Assistant GM and Operations Manager to ensure that services meet service contract requirements and to promote customer retention
  • Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations
  • Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs

Supply Sergeant

National Guard Army Reserves
10.2014 - Current
  • Responsible for getting the supplies to the base and into the hands of soldiers
  • Conducted supply room inventories and made sure Army property is secure from theft
  • Assisted the property book officer in the mission of accounting for every item belonging to the unit
  • Pre-inspecting units for their CSDP inspection
  • Supervised cargo documentation and movement control units for all transportation modes
  • Supervised freight, cargo, personal property, and passenger travel at installation level
  • Be responsible for the readiness, health and welfare of all Soldiers.

Janitorial Project Manager – High rise, mid rise & low rise buildings

ABLE Services
10.2021 - 02.2022
  • Oversee day and night operations of a portfolio of 17 business facilities distributed amongst 6 different job sites estimating at a combined surface area of approximately 3,000,000 sq ft
  • Managing a total of 70-80 employees at all levels, including: recruiting, hiring, processing payroll through ADP system, discipline, termination, and a multitude of HR requirements
  • Manage financial performance of all accounts while building and maintaining solid customer relationships
  • Understanding as well as articulating account contract specifications with clients and tenants
  • Ensure all cleaning and service functions are completed to account contract standards
  • Provide operational solutions to our clients as well as Regional, Area and Account Managers
  • Organize schedules to accommodate client, team and staff meetings while being able to walk and inspect facilities throughout the month to ensure the standards are being met
  • Conduct Monthly Safety Trainings
  • Manage all supply inventory levels for every building, ensuring all orders are submitted for WAXIE delivery
  • Trained employees efficiently and individually towards standards and expectations.

Overnight Concierge/Auditor

Pinnacle International
04.2021 - 10.2021
  • Effectively provide excellent resident services through day-to-day interaction and correspondence with residents
  • Receive and distribute mail and packages
  • Log in resident to parking and mail systems
  • Serve as first point of contact for residents and potential residents, while effectively directing individuals to the appropriate resources
  • Handle telephone calls and inquiries in a timely and professional manner
  • Handle and resolve resident complaints in a professional and timely manner
  • Route and convey important information to other staff members accurately, both orally and in writing
  • Assist residents with the completion of work orders
  • Establishes personal work priorities and action steps to complete duties and responsibilities, projects, etc
  • Represent Pinnacle International and the community in a professional manner
  • Maintain a positive businesslike attitude in person and on the telephone
  • Dress in a neat, clean, professional manner and adhere to appropriate grooming
  • Adhere to Fair Housing Policies
  • Manage a 3-5 man security team for dispatches as well as managing their hourly check-ins.

Assistant Project Manager – Housekeeping

Naki Cleaning Services
09.2019 - 10.2021
  • Manage a team of 6-12 employees
  • Instruct employees on cleaning solutions and functions
  • Ensure all cleaning and service functions are completed to customer satisfaction
  • Provide superior customer service to Mall Management; provide timely and courteous responses in order to meet customer needs
  • Ensure Quality Control
  • Conduct Weekly Safety Trainings
  • Supervise inventory control and management via daily incoming and outgoing deliveries and participate in equipment set up
  • Trained employees efficiently and individually towards standards and expectations
  • Administer disciplinary actions through company SOP
  • Review, sign and upload daily checklist and accomplished tasks into company portal each day
  • Analyze PSI readings for garbage disposal compactors and service of trash/recycling bins within the establishment giving updates to Republic Services.

Warehouse Associate

Pro Specialties Group, Inc.
12.2018 - 04.2019
  • Involved in a team tasked to relocate all of company’s merchandise from one warehouse to another warehouse
  • Pulling/picking orders from storage locations per buyers purchases
  • Lifting boxes up to 70lbs
  • Palletizing merchandise in preparation to load trucks transferring to new warehouse
  • Operating forklifts, scissor lifts, electric pallet jacks and hand jacks to move heavy pallets
  • Pack orders for daily shipments in a timely manner
  • Unload and inventory new shipments accurately, clean thoroughly and completely entire warehouse
  • Receiving & organizing product deliveries from various carriers and vendors, labeling & processing shipments, while maintaining adequate inventory levels in preparation for product requests
  • Processing orders to store & other kiosk locations, as well as, on the Internet, working with loading dock and operations staff to maximize shipment efficiencies
  • Assisting cycle counts, and help perform inventories when needed.

Retail Warehouse worker/ Cashier

Wal-Mart
10.2014 - 08.2015
  • Receive and unload shipments, verify contents against purchase orders for accuracy, and report any issues or discrepancies
  • Time management skills and the ability to organize and prioritize tasks
  • Receive, count, and assign product into inventory
  • Pick, pack and ship all orders daily
  • Audit inventory through regular cycle counts, as required
  • Meet established metrics for daily productivity
  • Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions.

Cashier/ Cook

Rally’s Hamburgers
07.2013 - 01.2014
  • Requests customer orders, records the order in the multi-counting machine and computes bills
  • Clean food preparation areas, cooking surfaces, and utensils
  • Cook and package batches of food, such as hamburgers, chicken wings, fries
  • Prepare and serve beverages such as coffee and fountain drinks
  • Read food order slips and receive verbal instructions as to food required by patron and prepare and cook food according to instructions.

Education

Montgomery High School
San Diego, CA
01.2013

Skills

  • Management experience
  • Maintenance experience
  • Military experience
  • Security Clearance: Secret
  • Supply/Logistics experience
  • Housekeeping experience
  • Proficient using Global Combat Support System-Army (SAP Based automated logistics ERP System)
  • Property Book Unity Supply Enhanced (PBUSE)
  • Logistics information Warehouse (LIW) Capabilities
  • Federal Logistics Information System (FLIS/FEDLOG)
  • Intermediate with Microsoft Office (Word, Excel, PowerPoint, Adobe Acrobat, Internet Research)
  • Operating forklift, scissor lift and electric pallet jack
  • Proficient with using power and manual tools
  • Excellent communication skills
  • Bilingual English/Spanish
  • Ability to create a genuinely great atmosphere
  • Proficient utilizing several cleaning machinery and products : pressure washer, rotary floor buffer , tenant floor scrubbers , etc
  • Payroll systems & Product & Labor tracking
  • Fast Learner
  • Great at unifying a team

Languages

Spanish
Professional Working

Timeline

Sports and Entertainment Project Manager

ABM Inc
02.2022 - Current

Janitorial Project Manager – High rise, mid rise & low rise buildings

ABLE Services
10.2021 - 02.2022

Overnight Concierge/Auditor

Pinnacle International
04.2021 - 10.2021

Assistant Project Manager – Housekeeping

Naki Cleaning Services
09.2019 - 10.2021

Warehouse Associate

Pro Specialties Group, Inc.
12.2018 - 04.2019

Supply Sergeant

National Guard Army Reserves
10.2014 - Current

Retail Warehouse worker/ Cashier

Wal-Mart
10.2014 - 08.2015

Cashier/ Cook

Rally’s Hamburgers
07.2013 - 01.2014

Montgomery High School

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Victor Diaz-Pulgarin