Victor Dinkens
Clarksville,TN
Summary
Accomplished Senior Engineer and IT Operations Professional with a proven track record at Advantage Technology Systems and the United States Army. Expert in information security and leading complex IT projects, demonstrated by a 30% increase in team technical capabilities. Skilled in fostering vendor relationships and implementing strategic IT solutions, ensuring operational excellence and security compliance.
Engineering professional with solid track record in project management and technical innovation. Adept at driving engineering processes to achieve optimal performance, ensuring high-quality outcomes. Known for collaborative approach and reliability in dynamic environments, leveraging problem-solving and analytical skills.
Experienced with advanced engineering techniques, including systems analysis and process improvement. Utilizes cutting-edge methodologies to enhance project efficiency and deliver robust solutions. Track record of applying technical knowledge to foster team success and drive impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Engineer
Advantage Technology Systems
01.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by users.
- Optimized network performance through regular monitoring and maintenance.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Operations Professional
United States Army
08.2008 - 09.2022
- Built strong relationships with vendors to negotiate favorable contracts for hardware, software, and services procurement.
- Spearheaded the migration of on-premises systems to cloud-based platforms, increasing scalability and reducing overhead costs.
- Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.
- Collaborated with cross-functional teams to design and implement company-wide technology solutions.
- Proven expertise in managing complex IT infrastructures, deploying secure communication networks, and leading diverse teams.
- Proficient in a wide range of technologies, including Microsoft systems, VMware virtualization, and Cisco networking. Adept at delivering high-quality technical solutions in fast-paced and mission-critical environments.
- Improved IT infrastructure stability by implementing proactive monitoring and maintenance strategies.
- Developed IT policies and procedures, promoting a secure and compliant computing environment.
- Installed and maintained IT systems, including servers, desktops, and mobile devices across Windows, Linux, and macOS platforms. Administered Active Directory and Group Policy to manage users, devices, and permissions.
- Provided advanced technical training to junior IT specialists, fostering a 30% increase in team technical capabilities.
- Diagnosed and troubleshot hardware, software and network issues.
- Conducted cybersecurity risk assessments and implemented DoD-compliant security protocols, achieving zero major security incidents.
- Installed and maintained IT systems, including servers, desktops, and mobile devices across Windows, Linux, and macOS platforms. Administered Active Directory and Group Policy to manage users, devices, and permissions.
Education
Bachelor of Arts - Communications
University of Central Florida
Orlando, FL05-2007
Skills
- Information security
- IT Project Manager
- DevOps practices
- Software implementation
- System upgrades
- Technical issue analysis
- Network administration
- IT risk management
Accomplishments
Troubleshot network connectivity and hardware issues, reducing average downtime by 25%.
Certification
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
- Project Management Professional (PMP) - Project Management Institute.
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC or ASQ.
- Advanced Cardiac Life Support Certification (ACLS)
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- CompTIA Certification
- CompTIA Security+ Certified Information Systems Security Professional (CISSP)
Active Secret Clearance
I still have an active security clearance from the Unite States Army.
Timeline
Senior Engineer
Advantage Technology Systems
01.2023 - Current
IT Operations Professional
United States Army
08.2008 - 09.2022
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
- Project Management Professional (PMP) - Project Management Institute.
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC or ASQ.
- Advanced Cardiac Life Support Certification (ACLS)
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- CompTIA Certification
- CompTIA Security+ Certified Information Systems Security Professional (CISSP)
Bachelor of Arts - Communications
University of Central Florida
Similar Profiles
Matthew GuerreroMatthew Guerrero
New Equipment Technology Instructor at Advantage Technical / General Dynamics Land SystemsNew Equipment Technology Instructor at Advantage Technical / General Dynamics Land Systems
Frances S. CrawfordFrances S. Crawford
Director of Care Management at Advantage Behavioral Health SystemsDirector of Care Management at Advantage Behavioral Health Systems
Klarisa A. SalazarKlarisa A. Salazar
Intake Team Coordinator at Advantage Health Systems HospiceIntake Team Coordinator at Advantage Health Systems Hospice