Victor Disla
North Lauderdale,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 1 year in fast food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
Work History
Shift Team Leader
Dunkin Donuts & Baskin Robbins
07.2023 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Hairstylist's Assistant
HONEYS HAIR SALON
02.2017 - Current
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Increased client satisfaction by providing excellent customer service.
- Checked in with clients to confirm comfort throughout appointments and services.
- Offered exceptional service and support to walk-in and scheduled customers.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Recommended products for clients based on individual needs.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
Education
J.P TARAVELLA HIGH SCHOOL
Coral Springs, FL06.2027
Skills
- Production Scheduling
- Customer Service Management
- Production Reporting
- Operations Support
- Equipment Troubleshooting
- Team Collaboration and Leadership
- POS System Operation
- Training Assistance
- Policy and Procedure Enforcement
- Daily Workflows
- Role Modeling
- Flexible Schedule
- Quality Inspections
- Team Leadership
- Client Service
- Team Supervision
- Team Motivation
- Staff Education and Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Team Leader
Dunkin Donuts & Baskin Robbins
07.2023 - Current
Hairstylist's Assistant
HONEYS HAIR SALON
02.2017 - Current
J.P TARAVELLA HIGH SCHOOL
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