Victor Enriquez Marin

Focused on providing high-quality support and resolution to clients while enhancing customer service processes. Key responsibilities include:
1. Client Management: Acting as a single point of contact for high-profile clients, understanding their needs, addressing queries, and closing service gaps.
2. Process Efficiency: Identifying and implementing process improvements, managing transactions accurately, and supporting testing of new features.
3. Regulatory Compliance: Conducting audit and control assessments and preparing necessary reports.
4. Collaboration: Liaising with internal and external teams to meet or exceed client expectations.
5. Project Involvement: Participating in both short- and long-term projects that align with client needs.

· Assist Customer Success
· Case investigation and resolution
· Device monitoring
· Performance analysis
· Dealing with customer face to face,
· Quality Process Assurance
· International Bilingual communication
· Monitoring logistic quality process

-Analyze, reconcile and detect KPIs

Dealing with customer face to face,

Quality Process ,

International Bilingual communication,

Monitoring logistic quality process,

new cases management.

Improve the quality process. 5s implementation,

and new formats creation for daily follow-up.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.