Victor Eshiet
Houston
Summary
Shift lead with extensive experience in managing security operations and staff coordination. Proven ability to optimize shift schedules for enhanced coverage and efficiency. Strong focus on customer relations and maintaining a safe environment. Proficient in time management and documentation tasks.
Overview
5
5
years of professional experience
Work History
Security Shift Lead
Sunstates Security
Aurora
01.2025 - Current
- Managed incident reports and maintained accurate documentation logs for compliance.
- Conducted regular patrols of assigned areas to identify safety hazards.
- Coordinated communications between security personnel and management during shifts.
- Assisted in developing shift schedules to enhance staff coverage and efficiency.
- Created daily activity logs detailing significant events from each shift.
- Investigated incidents, authored reports, and preserved comprehensive records of occurrences.
Desk Receptionist/Assistant Manager
Planet Fitness Gym
Houston
11.2022 - 12.2024
- Provided information to callers through effective phone communication.
- Managed appointment scheduling to optimize staff and client availability.
- Assisted in maintaining gym inventory and placing orders as necessary.
- Prepared documents including letters, memos, invoices, and reports using Microsoft Word and Excel.
- Generated work orders for repair companies when equipment malfunctioned, logging details in Excel for accounting.
- Created employee schedules to ensure adequate staffing levels and conducted interviews as needed.
Games Department Lead
Main Event
Houston
02.2021 - 12.2022
- Oversaw daily operations of games department, ensuring efficient workflow and team collaboration.
- Developed staff schedules to optimize coverage during peak hours.
- Managed inventory to maintain stock levels and prevent shortages.
- Conducted regular maintenance checks on gaming machines and equipment.
- Resolved customer complaints professionally, enhancing overall customer relations.
- Addressed customer inquiries in prize room, fostering positive experiences.
- Supervised laser tag area and all other gaming sections.
- Logged inventory for accounting and coordinated order requests with suppliers for candy and prizes.
Education
Bachelor of Science - Mechanical Engineering
University of Houston
Houston, TXSkills
- Incident report management
- Compliance documentation
- Safety hazard identification
- Shift scheduling
- Staff coordination
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Document management
- CPR certified
Languages
English
Native language
English
Proficient (C2)
C2
Interests
- very interested in Comics of all kind Marvel, and Dc included.
- Big anime fan
- Very big consumer of disney media
Timeline
Security Shift Lead
Sunstates Security
01.2025 - Current
Desk Receptionist/Assistant Manager
Planet Fitness Gym
11.2022 - 12.2024
Games Department Lead
Main Event
02.2021 - 12.2022
Bachelor of Science - Mechanical Engineering
University of Houston
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