Victor Espinal

• Provided technical support to customers over the phone and in person.
• Maintained accurate records of service calls, repairs, and parts used.
• Diagnosed problems and determined solutions for various customer issues.
• Conducted preventive maintenance on a variety of machines and systems.
• Troubleshot electrical circuits using schematics and diagrams.
• Inspected equipment for proper operation and safety hazards prior to use.
• Tested repaired items to ensure functionality before returning them to customers.
• Provided training on the safe usage of equipment when needed.
• Followed all safety protocols while performing work in potentially hazardous environments.
• Communicated with clients for outstanding customer service and to increase repeat business.

• Handled customer complaints and inquiries.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Monitored team's performance and gave feedback when necessary.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.

• Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
• Identified needs of customers promptly and efficiently.

• Tracked all changes and actions in computer-based documentation system.
• Calibrated devices to optimize performance and maintain longevity of equipment.
• Developed preventive maintenance procedures and schedules for all on-site equipment.
• Gained equipment knowledge and expertise through research and repair experience.
• Dismantled equipment to access, remove and replace defective parts to maintain operability.
• Operated diverse range of mechanical and manual servicing equipment.
• Mentored new employees on equipment operation and maintenance.
• Tested components, assemblies and systems to diagnose problems.
• Monitored installations to ensure compliance with local codes and industry best practices.
• Worked with chemicals and solutions safely according to protocols and OSHA standards.
• Assisted maintenance team with completion of preventive maintenance and unscheduled service needs.
• Inspected machinery and components to troubleshoot operations.
• Setup and operated mechanical and manual servicing equipment.

• Inspected components of industrial equipment for accurate assembly and oversaw installations to prohibit defects, such as loose connections and frayed wires.
• Removed snow from ground during winter months to maintain clear and safe walkways and streets.
• Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
• Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.

• Filled out logs of daily actions using excel computer tracking system.
• Diagnosed and repaired mechanical machinery issues.
• Disassembled Hvac and Hvac machinery and equipment to remove parts and make repairs.
• Removed snow from sidewalks using shovels and snow blower equipment and placed rock salt to prevent falls.

Spearheaded transformation of area, increasing production, reducing turnover, eliminating waste and enhancing quality within [Timeframe].

Maintain inventories of supplies

Supervise employees

Sweep, shovel, vacuum loose debris or salvageable scrap in to containers and remove containers from work areas.

• Executed new training initiative to improve skills and develop leaders from within.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.

• Managed projects to complete on schedule by working with specialized vendors teams.
• Evaluated plans and inspected ongoing construction to keep work in line with project goals.
• Developed sustainable operational processes, plans and evaluation systems in collaboration with team members.

Resolve customer complaints

Hire and train employees and evaluate

Exterior and Interior building maintenance

Simple electrical work such as light fixtures and switches

Replace door locks and knobs

Replace water washers

• Delivered high level of service to customers in effort to build upon relationships for future.
• Verified project scope achievement through careful supervision of jobs
• Successfully managed team of 15 English- and Spanish-speaking work crews for three residential kitchen and bathroom constructions, completing projects two weeks in advance of projection date.