Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victor Estrada

Arleta,CA

Summary

Innovative, participant-oriented administrator with background in managing a multi-disciplinary clinic and family health center; collaborative health education programs using social determinants of health methodologies; grants from foundations and large corporations; clinical partnerships from teaching institutions; and passionate advocate for practical and holistic positive outcomes. Focused on business efficiency and operational improvements. Strong background in quality assurance, and project management principles and practices.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Clinic Manager

WelbeHealth
06.2024 - Current
  • Provided outstanding leadership and motivation to Clinic and Day Center Staff
  • Established and Maintained On-Site Specialty for Dental/Optometry/Podiatry for new market
  • Created Clinic workflows and culture of alignment including establishing bi-weekly Clinic Tactical Meetings
  • Continuously monitored ODC, Clinic Excellence Dashboards for maximum clinic output and efficiency, communicated finding with Clinic Staff
  • Collaborated with a Cross-Functional Team of Call Center, Utilization Management, and Provider Network/Contracting, for
  • Guided Clinic Team to third and fourth quarter goals for vaccinations and schedule protocols for bonus attainment
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
  • Developed strong relationships with participants, fostering trust and loyalty to the clinic.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
  • Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
  • Resolved patient complaints/grievances using root cause analysis, ensuring a positive experience for all parties involved.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Facilitated interdisciplinary collaboration among various disciplines within the Rosemead market, promoting a cohesive approach to patient care management plans.
  • Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Developed and implemented team building activities to foster collaboration and improve employee morale.

Health Center Manager

Clinicas Del Camino Real
09.2022 - 06.2023
  • Direct day-to-day administrative and operational functions for 14-bed facility with 7 dental operatories; providing guidance and leadership to multi-disciplinary professionals and support staff across 7 departments to include Family Practice, Pediatrics, OB/GYN, Dentistry, Optometry, Health Education, and Mental Health with Psychiatry.
  • Planned and Project Managed opening of Urgent Care within health center to completion
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Assessed large datasets from Business Intelligence software Tableau, drew valid inferences and prepared insights in narrative or visual forms.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Collaborated with internal teams including IT, EHR, Credentialing, Accounts Payable, Purchasing, Billing, and other; to accomplish correct reimbursement rates and maximize revenue.
  • Drove team success through shared vision and recognition of quality performance.
  • Fostered relationships with vendors to promote positive working relationships.

Health Center Manager

QueensCare Health Centers
07.2019 - 07.2022
  • Direct day-to-day administrative and operational functions for Family Practice, Pediatrics, OB/GYN/CPSP, Dental, Podiatry, Optometry, Behavioral Health, and Pharmacy; among other services with over 60 employees
  • Preserve daily operations integrity to see 2500 patient visits by addressing needs promptly through appropriate departments of Facilities, Information Systems, Leadership, Vendors, Public/Private Organizations
  • Oversee all financial transactions and management functions for Hollywood Facility. Strategically managed $2.1 million operating budget when collaborating with teams for accounts payable, accounts receivable and billing, and claims processes to obtain maximum reimbursement from Medicare, Medicaid and private insurers.
  • Develop and update policies and procedures, maintaining compliance with local, state and federal guidelines relating to HIPAA, HRSA, HEDIS, payroll and benefits administration and general liability.
  • Upheld Compliance standards at all levels of the organization using coaching and EthicsPoint platform; and working in sync with Human Resources processes for proper and respectful enforcement.
  • Managed overall functions of clinic to include laboratory, vaccines, referrals, provider productivity, and accompanying electronic systems.
  • Collaborated with IDT Teams to carry PACE Program Initiatives for seniors to include primary care, social, and education needs.
  • Developed systems of collaboration with external providers such as placement agencies, behavioral health, and hospice provider.
  • Experience with managing meetings with family of patients, including seniors, via telephone, zoom, or in person; to include family in patient's plan of care.
  • Devise and introduce initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital components.
  • Flexible in covering all five organization facilities for effective and efficient productivity while other management was not available.
  • Apply team- based approach to problem solving, and utilized Studer Straight A leadership style for motivation and management.
  • Member of PCP panel assignments and Annual Wellness ad-hoc teams; and provided team support to facilitate improvement in these areas.
  • Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Produce Friday Update reports to Director or Operations for ease of communication of state of Hollywood facility.
  • Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Assess Front Desk and Referral metrics and adjusted operational plans to uphold quality standards.
  • Recruit, hire, and coach employees to offer high-quality, cost-effective care to all residents.
  • Foster excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Create a well informed team and working environment by using communication tools available through email, Teams Communication, EHR system, WELL App, Zoom, Everbridge, Reddinet, etc.


Administrator

L.A. Care Health Plan
02.2017 - 07.2018
  • Made decisions affecting daily operations of a stand-alone facility such as overseeing leadership and accountability, payroll, center programs, collaborations, contracts, and facility city- code adherence.
  • Provided administrative supervision of 9 FTEs including Registered Nurses and Social Worker
  • Initiated and executed contracts with vendors, community based organizations, and public human service offices.
  • Collaborated with internal marketing department for creation of marketing collateral, local radio advertisements and marketing for public resource events.
  • Managed social work to include placement for PACE participants and secure care.
  • Knowledge of POLST guidelines for seniors for advanced directive.
  • Educated staff of transportation guidelines for business lines and different patient population/demographics.
  • Collaborated with health education committees to apply social determinants of health to center programming
  • Applied Community Needs Assessments data to strategic planning
  • Successfully planned and coordinated large and small scale events for the center that included grand-openings, and community events, elected officials, community leaders, and the general public.
  • Managed electronic payroll for employees including time-off requests
  • Networked with hospitals, community organizations and LADPH to foster partnerships and implement new health initiatives.
  • Participated on health panels to represent L.A. Care, promote health initiatives, and present on resources offered by L.A. Care.
  • Oversaw center outreach to the community through collaborations, partnerships, vendors, human services offices, and local retail stores.
  • Facilitated customer feedback through the chain of command and through established company-customer regional committees.
  • Utilized proven problem-solving methods and surveys, in accordance with company policy, to enhance client satisfaction.
  • Designed and implemented strategic goals that connected corporate mission and vision to team and individual goals and responsibilities.
  • Assisted headquarters in decision-making procedures by creating daily/weekly reports to advise leaders on corrective actions and process improvements.
  • Oversaw the successful planning and execution of monthly regional committee, insurance enrollment and public health events, and community fairs for groups of up to over 1000 attendees.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Maximized branding outreach by facilitating marketing initiatives.
  • Assisted community-based organization in building community capacity to engage, advocate, and effectively initiate change in the community.

Health Center Manager/ Grants And Community Specialist

MEND-Meet Each Need With Dignity
03.2009 - 02.2017
  • Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures.
  • Organized the department in accordance with administrative and population health guidelines in order to provide primary care and eye care; to meet the legal, organizational and medical staff guidelines.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Facilitated and managed over 40 collaborations including partnerships with nursing schools, optometry schools, and large health care organizations.
  • Lead internal committees in quality assurance, health education, vision health, and initiated ad hoc work groups for immediate goal achievement.
  • Organized health events for Chagas screening, kidney screening, diabetes care, and child vision screenings.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to California DPH, Board of Pharmacy, and Board of Optometry regulations.
  • Coordinated monthly quality assurance committee meetings with Medical Director, Head Nurse, and other consultant physicians.
  • Under CMO, Directly managed clinical aspects of clinic to include dispensary, laboratory, and referrals to outside entities for specialty care.
  • Hosted on-the-job training programs and successfully transitioned participants to employment.
  • Implemented new processes for access to specialty care through LAC DHS (eConsult) and collaboration with Providence Health Systems
  • Oversaw successful health education programs for diabetes health education, weight management, and exercise.
  • Generated monthly program reports, including compounding annual clinic reports reported to the State of California (OSHPD).
  • Oversaw patient assistance programs for free medication leading to savings of $5k to $10k per year.
  • Participated in agency wide strategic planning meetings and created bold strategic goals for primary care and health education.
  • Managed and maintained vendor contracts for supplies and pharmaceuticals.
  • Presented and held accountable to the MEND Board of Directors on medical and eye care clinic progress.
  • Coordinated grant proposals between departments, agencies, corporations and foundations.
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
  • Attended meetings with Community Clinic Association of Los Angeles County including meetings for general members, nursing leadership, and clinical advisory committees.
  • Consulted with buying personnel to determine projected demand for products and services.
  • Managed project deadlines and monitored milestones through completion stage.
  • Contributed ideas to concept development, strategic planning and business operations.
  • Prepared and gave presentations to clients and other project stakeholders.
  • Conveyed noteworthy information about project successes and product updates to customers.
  • Regularly reported clinic achievements to foundations and sources of large funding.
  • Served as liaison for city with professional, business and civic groups, community organizations and individuals.
  • Enlisted the support of volunteers and collaborated with businesses and community groups.
  • Referred residents and families to community resources to improve well-being and quality of life.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate the public.
  • Assessed clients’ specific needs and created fundraising programs to assist them in meeting their goals.

Education

Master of Arts - Public Administration

California State University - Northridge
Northridge, CA
05.2018

Bachelor of Arts - Biology

California State University - Northridge
Northridge, CA
2003

Skills

  • Leadership through Alignment, Action, Accountability
  • Coaching for Success using Smart/Healthy Methodologies
  • Accountability through KPIs
  • Strategic planning capability
  • Audit and Compliance oriented
  • Goal Attainment using qualitative and quantitative methods
  • Quality improvement competency
  • Mediates successful clinical and administrative communication
  • Creates and manages collaborations
  • Employs appropriate leadership styles
  • Applied analytics for data outcomes
  • Bilingual in Spanish and English

Certification

  • Certificate in Health Administration

Timeline

Clinic Manager

WelbeHealth
06.2024 - Current

Health Center Manager

Clinicas Del Camino Real
09.2022 - 06.2023

Health Center Manager

QueensCare Health Centers
07.2019 - 07.2022

Administrator

L.A. Care Health Plan
02.2017 - 07.2018

Health Center Manager/ Grants And Community Specialist

MEND-Meet Each Need With Dignity
03.2009 - 02.2017

Master of Arts - Public Administration

California State University - Northridge

Bachelor of Arts - Biology

California State University - Northridge

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Victor Estrada