Summary
Overview
Work History
Education
Skills
Timeline
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VICTOR FACIO

La Crosse,WI

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

7
7
years of professional experience

Work History

Shift Leader

CHICK-FIL-A
02.2024 - Current
  • Led daily shifts of 8–12 team members to deliver fast, high-quality service, resulting in a 15% improvement in drive-thru order accuracy by implementing streamlined communication practices.
  • Trained and onboarded 10+ new employees, improving team efficiency and reducing turnover by fostering a supportive, high-performance environment.
  • Managed shift operations averaging 250+ transactions per day, ensuring compliance with company standards and maintaining customer satisfaction scores above 95%.
  • Optimized labor scheduling during peak hours, reducing wait times by 20% while maintaining food safety and service quality.
  • Recognized as a dependable leader by consistently achieving daily sales goals of $2,000+ during high-volume shifts.


Floor Manager

MCDONALD'S
01.2019 - 08.2024
  • Directed floor operations for a team of 10–15 employees, ensuring smooth service during peak hours with 400+ daily transactions.
  • Increased order accuracy by 18% by implementing double-check systems at the counter and drive-thru.
  • Trained and mentored 12+ crew members, leading to faster onboarding and improved retention rates.
  • Monitored compliance with food safety and cleanliness standards, maintaining a 98% pass rate on health and safety inspections.
  • Managed cash handling and shift reports with zero discrepancies across daily sales averaging $800+.
  • Recognized by management for leadership and reliability, consistently meeting sales and efficiency goals.

Golf Cart Attendant

CLIFTON HOLLOW GOLF CLUB
05.2021 - 10.2022
  • Provided exceptional customer service to 100+ golfers per day by preparing carts, answering questions, and ensuring a positive experience on the course.
  • Maintained and inspected a fleet of 60+ golf carts, ensuring proper charging, cleanliness, and functionality, which reduced equipment downtime by 15%.
  • Assisted in course operations by managing cart traffic, coordinating with pro shop staff, and supporting smooth tournament logistics.
  • Handled customer concerns promptly and professionally, contributing to high satisfaction ratings and repeat patronage.
  • Organized cart staging and rotation system to maximize efficiency and extend the lifespan of equipment.
  • Supported special events and tournaments, helping manage guest flow and ensuring carts were ready on time for groups of 50–200 players.

Education

Bachelor of Science - Accounting And Finance

University of Wisconsin - La Crosse
05-2027

Certificate - Spanish Business Communications

University of Wisconsin
WI

Skills

    Language: Fluent in Spanish (Native) & English

    Technology: Microsoft Office (Excel & Powerpoint), Tableau

    Interests: Golfing, Investments,Hiking, Spanish Culture, Working Out

Timeline

Shift Leader

CHICK-FIL-A
02.2024 - Current

Golf Cart Attendant

CLIFTON HOLLOW GOLF CLUB
05.2021 - 10.2022

Floor Manager

MCDONALD'S
01.2019 - 08.2024

Bachelor of Science - Accounting And Finance

University of Wisconsin - La Crosse

Certificate - Spanish Business Communications

University of Wisconsin

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VICTOR FACIO