Hi, I’m
Victor Facundo
Summary
Skilled Medical Assistant with a robust background in patient care coordination and medical terminology, honed at Optum Clinic of Washington. Demonstrates a compassionate approach and proficiency in EMR/EHR systems, enhancing patient satisfaction and streamlining clinic operations. Achieved significant improvements in patient flow management through effective scheduling and documentation, embodying professionalism and ethical standards in all tasks.
Overview
16
years of professional experience
Work History
Optum Clinic of Washington
Medical Assistant
01.2023 - Current
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed patient care coordination to ensure patients meet their appointments and have thorough follow-up with their labs, records, and requests for documentation and visits with their care providers.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting requests for replacements.
-
Foss Home and Living Assisted Care Facility
Certified Nursing Aide
03.2022 - 12.2023
Job overview
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Planned care interventions with Nursing Staff to improve patient care outcomes.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
- Reduced hospital readmissions through diligent monitoring of patients'' conditions and adherence to care plans.
- Increased family involvement in the care process by educating them on proper techniques for assisting their loved ones at home.
- Collaborated with interdisciplinary teams during care plan meetings to ensure comprehensive treatment strategies for each individual patient''s needs were being met consistently throughout their stay at the facility.
- Served as a mentor to new Certified Nursing Aides, offering guidance and support in their transition to the role.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, grooming, and feeding.
- Supported rehabilitation efforts by assisting patients with range-of-motion exercises and ambulation tasks.
- Helped maintain infection control standards within the facility by following strict handwashing protocols and utilizing personal protective equipment when necessary.
- Promoted patient safety by closely monitoring vitals and reporting any changes or concerns to supervising nurses.
- Assisted patients in maintaining their independence by encouraging self-care activities appropriate for their abilities.
- Provided emotional support to patients facing challenging diagnoses or end-of-life situations through active listening and empathetic communication skills.
- Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Maintained clean and organized patient rooms to promote a healthy healing environment.
- Assisted in the prevention of falls by implementing safety measures such as bed alarms, non-slip footwear, and close supervision during transfers.
- Prevented pressure ulcers and skin breakdowns through regular repositioning of bed-bound patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's, dementia and alzheimers disease and muscular dystrophy.
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted patients with transport to their appointments and hospital visits and ride coordination.
Aegis Living ALF and Memory Care
Nursing Assistant
01.2018 - 03.2022
Job overview
- Documented care actions by completing records and logs in medical software system.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Worked with a diverse array of patients with basic care needs to full support care tasks for daily living.
- Actively engaged patients with memory conditions and cognitive decline to give them the care they require, also taking into account their limitations and adaptations to better serve their needs.
- Guiding a team of enthusiastic care givers to provide the best care to our patients on a daily basis.
- Taking initiative to lend a hand to fellow co-workers to improve patient care outcomes and to form a pattern of team building based on trust and mutual respect for one another and for our patients.
- Encouraging patients to engage in social settings and to regain a sense of independence and acceptance in the community.
- Daily review of quality control measures to upkeep policies and standards of the company.
- Attended regular meetings to brainstorm ideas to maintain quality control measures and to update on patient care routines.
Security Industry Specialists
Private Security Guard/ Operations Supervisor
09.2012 - 08.2017
Job overview
- Ensured operational readiness of all security equipment through routine inspections and maintenance tasks.
- Assisted in the training of new security personnel, ensuring adherence to company policies and procedures for optimal performance
- Utilized conflict resolution skills to address disputes between patrons or employees while maintaining order on client premises.
- Recorded daily log of activities to ensure protection of assets, building, and persons on premises and reported the need for security improvements.
- Safeguarded sensitive information by consistently adhering to strict confidentiality guidelines when handling client documents or discussing matters pertaining to their security needs.
- Collaborated with local law enforcement agencies during investigations, providing detailed incident reports and evidence as required.
- Demonstrated adaptability and flexibility in adjusting to diverse client needs, providing customized security solutions tailored to individual requirements.
- Managed access control at large-scale events, verifying attendee credentials and prohibiting entry to unauthorized individuals.
- Prevented unauthorized access to secure areas through consistent monitoring of CCTV cameras and access control systems.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined access points, access control equipment, elevators/escalators and filed tickets for repair.
- Investigated suspicious activities and persons to maintain security of premises.
- Issued access cards to authorized personnel to monitor access points.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Provided escorts to private work spaces and facilitated proper access with prior approval through passdown information.
JCPenney
Salesperson
06.2008 - 06.2012
Job overview
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
South Seattle College 600 16th Ave SW, Seattle, WA. 98106
Associate of Arts from General Studies
Chief Sealth International High School2600 SW Thistle St, Seattle, WA. 98126
High School Diploma
Seattle Central College1200 12th Ave. S., Seattle, WA. 98144
Medical Assistant CMA/CMAA (AAMA Board Certified) from Public Health Education
12.2022
Skills
- Patient Care Coordination
- Medical Terminology
- HIPAA Compliance
- EMR / EHR
- EPIC Systems
- Patient Scheduling
- Data Entry
- Compassionate
- Vital Sign Monitoring
- Medical Equipment Operation EKG 12-lead/NST fetal monitor/ u/s monitor for OB patients/ glucose monitors/ blood lead test monitor/ sterilization materials/ pku tests/ UA/ hcg tests/ sample collection and back office tests and processing
- Dementia and Alzheimer's knowledge
- Professional Bedside Manner
- Procedure Assistance
- Insurance Claims
- Insurance Verification
- Reliable team player
- Adaptable
- Prioritizing stat orders
- OB/GYN procedures
- Immunization Administration
- Professionalism and Ethics
- Patient Flow Management
- Equipment Sterilization
- Maintaining confidentiality
- First Aid
- Patient-focused care
- Emergency Response Preparedness
- Medical office administration
- Patient Management
- Clinical Documentation
- Phlebotomy Techniques knowledge
- CPR
- Medical terminology knowledge
- Spanish language proficiency
Timeline
Medical Assistant
Optum Clinic of Washington
01.2023 - Current
Certified Nursing Aide
Foss Home and Living Assisted Care Facility
03.2022 - 12.2023
Nursing Assistant
Aegis Living ALF and Memory Care
01.2018 - 03.2022
Private Security Guard/ Operations Supervisor
Security Industry Specialists
09.2012 - 08.2017
Salesperson
JCPenney
06.2008 - 06.2012
South Seattle College
Associate of Arts from General Studies
Chief Sealth International High School
High School Diploma
Seattle Central College
Medical Assistant CMA/CMAA (AAMA Board Certified) from Public Health Education
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