Victor Fajardo III
Nashua,NH
Summary
Results-driven IT professional with over 5 years of progressive experience in system maintenance and technical support. Recognized for maintaining high standards and achieving results through effective team collaboration to efficiently resolve technical issues, manage infrastructure projects, and deliver high-quality support across diverse platforms. Skilled in system administration, identity and access management, and endpoint solutions.
Overview
8
8
years of professional experience
Work History
Information Technology Technician II
Amherst School District
08.2021 - Current
- Provide technical support and maintained district's technical operations, ensuring minimal downtime and efficient IT service delivery
- Serve as the first point of contact for staff, faculty, and students, resolving campus technology issues efficiently through in-person, phone, e-mail, and ticket support for both hardware/software issues for both Windows and macOS systems.
- Perform troubleshooting and repairs for PCs, MACs, and enhancing system reliability and user satisfaction
- Managed AD/Azure AD user permissions and using Manage Mobile Device (MDM) using JAMF/Intune for enhanced access control.
- Created internal documentation and maintain training materials with knowledge base articles, enhancing staff proficiency and reducing support requests.
- Actively participate in team knowledge-sharing sessions and collaborative problem-solving, contributing to faster resolution of technical issues and enhanced team performance
Leave Specialist
Lincoln Financial Group
05.2020 - 03.2021
- Managed routine and complex claims processing with a focus on fair and timely resolution
- Applied detailed knowledge to handle increasingly complex situations independently and ensure adherence to established guidelines
- Documented actions taken in patient account records, ensuring accurate tracking and compliance with data protection standards
Senior Customer Service Representative
UnitedHealth Group
01.2019 - 12.2020
- Supported benefit administrators and brokers with claim issues and authorizations by identifying assistance needed to address concerns and inquiries to rectify issues with claims, benefits, pharmacy, enrollment.
- Identified service gaps and delivered recommendations that resolved consumer issues, leading presentations on improvement areas which enhanced service delivery and customer satisfaction
Assistant Project Manager
SEDAC Construction Inc. & USA Drywall Inc.
05.2017 - 11.2018
- Served as the primary point of contact for the Estimator and Company Presidents, facilitating communication through phone and face-to-face meetings, improving project coordination
- Streamlined employee onboarding and technical support processes.
- Managed database, payroll, and IT operations for constructions and drywall projects.
- Resolved IT issues, applying security fundamentals and operating system knowledge to ensure smooth technical operations
Education
B.S. - Cloud Computing
Western Governors University
Salt Lake City, UT12.2025
A.S. - Business Administration-Management
Nashua Community College
Nashua, NH01.2019
Skills
- Operating Systems: Windows 10/11, MacOS
- Identity & Access: Active Directory, Azure AD/Entra ID
- Mobile Device Management: JAMF, Intune
- Cloud & Productivity: Microsoft Azure, Microsoft 365, Exchange
- Security: CompTIA Security, Network, Cloud, System Hardening, Incident Response
- Ticketing/ITIL Tools: ServiceNow, Custom Ticketing Platforms
Timeline
Information Technology Technician II
Amherst School District
08.2021 - Current
Leave Specialist
Lincoln Financial Group
05.2020 - 03.2021
Senior Customer Service Representative
UnitedHealth Group
01.2019 - 12.2020
Assistant Project Manager
SEDAC Construction Inc. & USA Drywall Inc.
05.2017 - 11.2018
B.S. - Cloud Computing
Western Governors University
A.S. - Business Administration-Management
Nashua Community College
Contracted Work & Community Service
Technology Generalist
House of Restoration Church – Jehovah Rafa - Nashua, NH
July 2009 - Present,
- Manage live streaming, and AV tech for events.
- Implement and monitor remote access solutions for virtual participation.
- Maintain hardware/ software systems and provide security oversight.
Configuration Technician
eXcell - Merrimack, NH
July 2021
- Set up and configured hardware for Fidelity investments across multiple NH sites.
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