Victor Fernandez
Apollo Beach,FL
Summary
Dynamic Ramp Agent with American Airlines, skilled in problem-solving and aircraft marshalling. Achieved significant reductions in turnaround times through efficient loading and unloading practices. Expertly operated ground support equipment while ensuring safety compliance, enhancing customer experience, and training new team members on best practices in ramp services.
Played baseball throughout childhood,represented Puerto Rico in 1983 in the American Legion regionals. Coached kids baseball from 2004-20015 in South Florida then in the Tampa Area after I moved.
Played College Softball in College since there was no baseball program those Years.
Overview
36
36
years of professional experience
Work History
Ramp Agent
American Airlines
Tampa, FL
04.1990 - 04.2026
- Operated ground support equipment to ensure timely aircraft arrivals and departures.
- Loaded and unloaded baggage, ensuring adherence to safety protocols and efficiency standards.
- Coordinated with flight crews to facilitate smooth ground operations and communication.
- Conducted routine inspections of equipment, identifying maintenance needs for optimal performance.
- Assisted with passenger check-in processes, enhancing overall customer experience during peak times.
- Managed cargo handling procedures, ensuring compliance with regulations and company policies.
- Trained new ramp agents on safety practices and efficient operational workflows.
- Collaborated with team members to streamline loading processes, reducing turnaround times significantly.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
Education
Bachelor - Electronics Technology
Universidad De Puerto Rico
Bayamón PR12.1989
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ramp Agent
American Airlines
04.1990 - 04.2026
Bachelor - Electronics Technology
Universidad De Puerto Rico