VICTOR FIGUEROA
HUMBLE,Texas
Summary
Proven Automotive Service Advisor with a track record of enhancing customer satisfaction and retention at TEXAN GMC. Excelled in diagnosing vehicle issues using advanced tools and fostering strong relationships, achieving targets through exceptional organizational skills and customer education. Skilled in complaint resolution and technical support, consistently prioritized quality service and efficient problem-solving.
Overview
12
12
years of professional experience
Work History
Automotive Service Advisor
TEXAN GMC
10.2018 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Answered questions and provided information about [Area of expertise].
- Examined service history and provided initial inspection of vehicle to identify issues.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Automotive Service Advisor
PARKWAY KIA
01.2016 - 10.2018
- Answered questions and provided information about [Area of expertise].
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Analyzed vehicle data using advanced diagnostic equipment.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Automotive Service Advisor
FREDY KIA
11.2012 - 04.2016
- Answered questions and provided information about [Area of expertise].
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Analyzed vehicle data using advanced diagnostic equipment.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Education
High School Diploma -
ACADEMIA SAN ANTONIO
GUAYAMA P.R.06.2003
Skills
- Organization
- Estimating costs
- Building Relationships
- Diagnostic Tools
- Complaint Handling
- Documentation
- Work Order Management
- Customer Education
- Warranty processing
- Customer Relations
- Vehicle Inspection
- Customer Satisfaction
- Follow-up skills
- Technical knowledge
- Parts Ordering
- Appointment Scheduling
- Customer Service
- Vehicle assessment
- Quality Control
- Technical Support
- Documentation And Reporting
- Service Recommendations
- Computer Skills
- Service Estimates
- Customer Retention
- Repairs Scheduling
- Price Quoting
- Cost Estimation
- Data Entry
- Service Order Flow
- Multitasking and Organization
- Sales expertise
- Process Improvements
- Excellent Communication
- Strong Work Ethic
- Repair Quality Inspections
- Records Management
- Work Order Interpretation
- Service Scheduling
- Records Maintenance
- Attention to Detail
- Account Management
- Progress Reporting
- Team Collaboration
- Customer Relationship Management
- Complaint resolution
- Handling Customer Complaints
- Conflict Resolution
- Workflow Management
- Performance Goals
- Tech-Savvy
- Listening Skills
Timeline
Automotive Service Advisor
TEXAN GMC
10.2018 - Current
Automotive Service Advisor
PARKWAY KIA
01.2016 - 10.2018
Automotive Service Advisor
FREDY KIA
11.2012 - 04.2016
High School Diploma -
ACADEMIA SAN ANTONIO
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