Victor Flores
San Diego,CA
Summary
Strong team leader willing to take whatever steps are necessary to succeed. Bilingual english and spanish speaking. Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals. Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
San Diego, CA
08.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Supervisor
CVS Pharmacy
San Diego, CA
01.2021 - 08.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Opened and closed store and did daily safe and register counts alongside with closing/opening procedures
- met daily sales and customer service goals
- Lead my team to accomplish and meet daily tasks
Assistant Manager
Coldstone Creamery
San Diego, CA
02.2019 - 01.2021
- Assisted with management goals,met daily tasks and ensured customer service efficiency
- helped make team schedule
- Cleaned and stocked the workplace
- Created store inventory orders for what is need to sale and for new seasonal items
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Identified needs of customers promptly and efficiently.
- Monitored employee attendance records
- Maintained up-to-date knowledge of company products and services.
Meat Department Clerk
Vons
San Diego, CA
04.2017 - 05.2019
- Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
- Maintained a clean and orderly work area in accordance with health and safety regulations.
- Received daily shipments of fresh meat products from suppliers.
- Ensured product rotation to maintain freshness, checked expiration dates and removed outdated items.
- Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
- Assisted customers in selecting cuts of meat according to their needs.
- Trimmed and prepared various cuts of meat for display cases or customer orders.
- Recorded temperature readings of coolers and freezers on a daily basis.
- Followed all food safety guidelines while handling raw meats throughout the day.
Wendys Kitchen Staff
Wendys Restraunt
San Diego, CA
01.2016 - 02.2017
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared food items according to customer specifications.
- Stocked condiments and other supplies in dining area.
- Maintained cleanliness of restaurant including tables, floors, counters and restrooms.
- Assisted in closing procedures such as counting money, restocking supplies, cleaning equipment and organizing storeroom inventory.
- Operated kitchen equipment safely following manufacturer's instructions for use.
- Checked expiration dates on products to ensure freshness.
Education
Bachelor of Applied Studies -
San Diego Mesa College
San Diego, CASkills
- Management/Team Management
- Training Management
- Paperwork management
- Opening/closing duties
- Workplace goal achievement
- Customer service rep
- Team leader
- Bilingual
- Lead workplace to success
Affiliations
- Fitness and health rounded individual
- Love reading and broadening my intellectual perspective
- Music producer and entertainment business management
- Entrepreneur mindset striving for success
Timeline
Barista
Starbucks
08.2023 - Current
Supervisor
CVS Pharmacy
01.2021 - 08.2023
Assistant Manager
Coldstone Creamery
02.2019 - 01.2021
Meat Department Clerk
Vons
04.2017 - 05.2019
Wendys Kitchen Staff
Wendys Restraunt
01.2016 - 02.2017
Bachelor of Applied Studies -
San Diego Mesa College
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