Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Flores

Centerton,AR

Summary

Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Self-motivated, always up to challenge whatever
the situation. Respected builder and leader of customer-focused teams, enthusiastic commitment to customer service as a
key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and company operations policies.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

30
30
years of professional experience

Work History

Supervisor

Georges Further Processing
Springdale, AR
06.2024 - Current
  • Supervised team of 80 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Shift Manager

Simmons Foods
South West City, MO
11.2022 - 04.2024
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on product knowledge.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Recommended opportunities for growth and advancement to motivate employees.

Shift Manager

Southeast Poultry
Rogers, AR
06.2022 - 10.2022
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Managed inventory and ordered new products when inventory was running low.
  • Trained new employees on company policies, procedures, techniques and customer service standards.

Superintendent

Simmons Foods
Gentry, AR
01.2020 - 06.2022
  • Established operational and educational plans with clear objectives and paths to achievement.
  • Developed sustainable operational processes, plans and evaluation systems in collaboration with all team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.

Leg Quarters Supervisor

Simmons Foods
Gentry, AR
10.2018 - 12.2019
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Maintained high level of morale and team-work on production floor through frequent communication with 70 employees.

Debone Supervisor

Tyson Of Rogers
Rogers, AR
11.2015 - 10.2018
  • Offered instruction, coaching and motivation to employees during the shift, ensure the safety of over 70+ team members each day, while proving excellent customer service of the product going out.
  • Developed and implemented standards and procedures that ensured the safety of food quality.
  • Oversaw job sites and checked for accuracy, quality and to ensure that all project specifications were met.

Account Manager

Castle Rental & Privatepawn
Rogers, AR
10.2011 - 11.2015
  • Developed relationships with all clients and provided individualized customer service to maintain longevity of accounts.
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Was responsible of having to 2 stores while closing the percentage under 8 percent.
  • Performed frequent customer visits to maintain positive and productive relationships. Provided an exemplary level of service to
    clients to both maintain and extend the relationships for future business opportunities.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Consulted with customers on the latest styles and trends.

Supervisor

Walmart DC6094
Bentonville, AR
07.1998 - 02.2010
  • Manage front end operations to ensure top quality and customer satisfaction.
  • Provided associates with training and helped build a motivated workforce responsible for merchandise going to the stores.
  • Maintained and enforced standards of safety and cleanliness and organization. Supervised the loading and unloading of
    packages in the warehouse.
  • Trained 30 new employees quarterly. Communicated all merchandise needs or issues to appropriate supervisors.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.

Lead Marinator

Tyson Chicken Quick
Rogers, AR
06.1994 - 05.1998
  • Responsible for all mixes made to the product going out to the customers, overseen a crew of 3 team members.
  • Implemented standards and procedures that ensured the safety of food quality.
  • Checked for accuracy, quality and to ensure that all project specifications were met daily.

Education

GED -

NWACC
Bentonville, VA
05.2010

Skills

  • Training and development
  • Excellent communication
  • Quick learner
  • Time management skills
  • Operations management
  • Computer proficient
  • Bilingual in Spanish
  • Positive learning process
  • Customer service management
  • Complain Handling & Resolution
  • Cost Reduction Strategies
  • Customer satisfaction enhancement
  • Shipping & receiving
  • General office skills
  • HACCP
  • Problem solving
    SSOP
  • Decision Making
  • Mentoring and Coaching
  • Managing Operations and Efficiency
  • Goal Setting
  • Team Leadership

Timeline

Supervisor

Georges Further Processing
06.2024 - Current

Shift Manager

Simmons Foods
11.2022 - 04.2024

Shift Manager

Southeast Poultry
06.2022 - 10.2022

Superintendent

Simmons Foods
01.2020 - 06.2022

Leg Quarters Supervisor

Simmons Foods
10.2018 - 12.2019

Debone Supervisor

Tyson Of Rogers
11.2015 - 10.2018

Account Manager

Castle Rental & Privatepawn
10.2011 - 11.2015

Supervisor

Walmart DC6094
07.1998 - 02.2010

Lead Marinator

Tyson Chicken Quick
06.1994 - 05.1998

GED -

NWACC

Similar Profiles

CREATE PROFILE
Victor Flores