Victor Flores Jr.
Brownsville,TX
Summary
Dedicated professional with a solid foundation in customer service and operational management. I have proven ability to resolve issues effectively and enhance team performance, ready to leverage skills in a challenging new career.
Overview
15
15
years of professional experience
Work History
Class A Truck Driver, OTR
TFA Logistics
McAllen, TX
08.2016 - Current
- Operated Class A trucks delivering supplies and products to all 48 US states to include Canada.
- Responsible in maintaining Class A vehicle to Federal and state Standards. In some cases fixing vehicle on safe location over the road.
- Maintaining to keep accurate logkeeping hours for service and fuel consumption to a minimal.
- Expanding my safety knowledge base through participation in ongoing training programs monthly related to safety regulations or industry.
Sear Line Operator
CMC Rebar
Waxahachie, TX
01.2016 - 07.2016
- Operated machinery for rebar production, adhering to the company safety protocols and operational standards.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Monitored production processes to maintain quality control and consistent product output.
- Loaded and unloaded product on and off conveyor line by routinely lifting heavy loads.
Customer Service Representative
Maximus
Brownsville, TX
10.2014 - 11.2015
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Labor/Demolition Specialist
Texas Best Commercial
Pleasanton, TX
04.2014 - 10.2014
- Collaborated with project managers to develop detailed demolition plans, enhancing operational efficiency and project timelines.
- Led team of 8 in executing complex demolition tasks, coordinating activities to ensure timely completion of projects.
- Ensured compliance with environmental regulations by implementing proper waste disposal procedures.
Mechanic Trainee
Keiwit
Ingleside, TX
06.2013 - 04.2014
- Assisted in diagnosing mechanical issues using diagnostic tools and equipment.
- Conducted routine maintenance on machinery to ensure optimal performance and compliance with safety standards.
- Utilized hand and power tools effectively in various repair tasks, adhering to safety protocols consistently.
- Participated in team meetings to discuss project progress, share insights, and propose improvements for operational efficiency.
Manager
McDonald's Restaurant
Brownsville, TX
02.2011 - 06.2013
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed training programs enhancing employee performance and retention rates.
Education
High School Diploma -
Simon River High School
Brownsville, TXLanguages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Class A Truck Driver, OTR
TFA Logistics
08.2016 - Current
Sear Line Operator
CMC Rebar
01.2016 - 07.2016
Customer Service Representative
Maximus
10.2014 - 11.2015
Labor/Demolition Specialist
Texas Best Commercial
04.2014 - 10.2014
Mechanic Trainee
Keiwit
06.2013 - 04.2014
Manager
McDonald's Restaurant
02.2011 - 06.2013
High School Diploma -
Simon River High School