Nickalous D Walton
Miami,FL
Summary
Reliable, detail-oriented, and highly organized professional with extensive experience in customer service, healthcare administration, and remote support. Adept at managing patient records, scheduling appointments, and delivering high-quality administrative and client services. Known for strong communication skills, punctuality, and a sincere commitment to improving the customer experience. Seeking an opportunity to contribute to a dynamic team by leveraging my expertise in healthcare coordination, data accuracy, and customer support.
Overview
11
11
years of professional experience
Work History
Health Homecare Coordinator Service Representative
Maximus
02.2021 - 08.2025
- Scheduled home visits and Telehealth appointments, ensuring timely coordination between patients and healthcare professionals.
- Collaborated with registered nurses and care coordinators to streamline patient flow and improve care delivery.
- Maintained accurate and up-to-date patient records in compliance with HIPAA regulations.
- Assisted patients with general inquiries and followed up to ensure their needs were met effectively and compassionately.
Customer Service Representative
Maximus
12.2016 - 12.2021
- Managed a high volume of inbound and outbound calls, supporting patients, providers, and insurance companies with medical prior authorization processes.
- Prepared and submitted Managed Care and Prior Authorization requests, ensuring complete and accurate documentation.
- Utilized electronic and manual systems to process authorization forms with a high degree of precision.
- Proactively monitored case status and communicated updates to patients and providers to avoid delays.
- Resolved complex issues and denials by liaising with medical offices and insurance carriers.
- Provided empathetic customer service by guiding patients through the healthcare authorization process.
Patient Scheduling Representative (Remote)
KM² Solutions
05.2014 - 11.2016
- Scheduled appointments for patients across various healthcare providers, ensuring accurate data entry and follow-through.
- Verified insurance coverage and personal information before finalizing bookings.
- Addressed scheduling conflicts, cancellations, and rescheduling requests with professionalism and efficiency.
- Delivered high-level service while maintaining confidentiality and adherence to healthcare policies.
Education
High School Diploma -
High School Diploma -
Bates Technical College
Tacoma, WA05-2019
Skills
- Work Planning and Prioritization
- Schedule coordination
- Scheduling and calendar management
- Attention to detail
- Scheduling expertise
- Workflow optimization
Languages
English, Spanish and Haitian Creole
Timeline
Health Homecare Coordinator Service Representative
Maximus
02.2021 - 08.2025
Customer Service Representative
Maximus
12.2016 - 12.2021
Patient Scheduling Representative (Remote)
KM² Solutions
05.2014 - 11.2016
High School Diploma -
High School Diploma -
Bates Technical College
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