VICTOR FURMENT
Ventnor,NJ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized over 100 recipes for specialty coffee beverages and seasonal offerings.
Night Auditor
COURTYARD MARRIOTT
10.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Reset FOSSE for next days' use by sending detailed daily bank reports to General Manager and Corporate office and closing finances for current day.
Shift Lead
Instacart
05.2019 - 02.2021
- Utilize existing resources, tools, and team members to quickly identify and solve any shopper, customer, or retailer issues.
- Brainstorm new process improvements that will enhance in-store shopping and customer experience
- Trained and mentored new employees to maximize team performance.
- Completed weekly performance valuations to identify weakness and develop improvement strategies.
- Successfully manage a team of over 50 shoppers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
Assistant Manager
Marshall Retail Group
06.2018 - 04.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Gathered and organized supplementary material to support structured lessons.
- Trained staff for multiple locations across the city.
Key Holder
SPRINT
02.2016 - 06.2018
- Boost team morale by promoting good customer service and also helping sales associates in any way I can.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Assessed student needs to develop effective training plans.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Assistant Manager
RadioShack
05.2014 - 02.2016
- Assist customers with troubleshooting a variety of different electronics and coming up with a solution to resolve the customers issues.
- Executing the daily day-to-day company goals and priorities
- Coordinating payroll and employee schedules
- Processing daily/weekly paperwork including stock merchandise
- Assisting in Interviewing, screening, and training of new staff recruits
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored participant workflow and behaviors throughout training process.
Education
High School Diploma -
Atlantic City High School
06.2011
Skills
- Hard worker
- Fast learner
- Hospitality and Professionalism
- Microsoft Windows and Office
- Collaborative Team Player
- Tracking and Documentation
- Organizational Skills
- Online-Based Education
- Group and Individual Instruction
- Training Initiatives
- Course Planning
- Public Speaking
Timeline
Barista
Starbucks
10.2022 - Current
Night Auditor
COURTYARD MARRIOTT
10.2021 - Current
Shift Lead
Instacart
05.2019 - 02.2021
Assistant Manager
Marshall Retail Group
06.2018 - 04.2019
Key Holder
SPRINT
02.2016 - 06.2018
Assistant Manager
RadioShack
05.2014 - 02.2016
High School Diploma -
Atlantic City High School
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