Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victor Galarza

Norfolk,VA

Summary

Enthusiastic, reliable and highly motivated professional who takes pride in providing excellent customer service and creating memorable experiences for customers and guest. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
08.2021 - 10.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Prepared discount products and banners for sales throughout the store
  • Continuous training on proper procedures in cash handling and prevention of theft
  • Handled customer complaints and concerns via phone or in person

Forklift Operator

Service Partners Gutter Supply
01.2019 - 04.2020
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.

Server

Outback Steakhouse
04.2017 - 01.2019
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Silver Diner
03.2014 - 04.2017
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sales Associate

Staples Office Supplies
02.2011 - 03.2014
  • Exceeded expectations on commission based sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Associate of Science - Political Science

Thomas Nelson Community College
Williamsburg, VA

High School Diploma -

Lafayette Senior High School
Williamsburg, VA
06.2009

Skills

  • Able to read and speak Spanish fluently
  • Able to type 45 words per minute
  • Certified in Microsoft Word, Excel and Power Point
  • Ability to work and thrive in multicultural environments and diverse groups

References

Arnold Talbot

(540) 408-9801

Store Proprietor

Outback Steakhouse


Carissa Macdonald

(571) 264-5385

Teacher

Parkview Elementary School


Megan Diehl

(757) 784-7303

Copy & Print Sales Manager

Staples Office Supplies


Roberto Guevara 

(703) 881-8132

Sales Manager

Verizon Wireless

Timeline

Server

Texas Roadhouse Restaurant
08.2021 - 10.2023

Forklift Operator

Service Partners Gutter Supply
01.2019 - 04.2020

Server

Outback Steakhouse
04.2017 - 01.2019

Server

Silver Diner
03.2014 - 04.2017

Sales Associate

Staples Office Supplies
02.2011 - 03.2014

Associate of Science - Political Science

Thomas Nelson Community College

High School Diploma -

Lafayette Senior High School

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Victor Galarza