Victor Galvan
Houston,Tx
Summary
A detail-oriented and organized professional effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. A plethora of expertise in customer service, management, and positive attitude. Thrives from new daily challenges, and expanding knowledge of the industry at hand.
Overview
8
8
years of professional experience
Work History
Property Manager
United Properties Group
10.2022 - Current
- Setting rental rates, negotiating and enforcing lease agreements
- Addressing tenant complaints and inspecting vacated units
- Contracting and supervising repairs and maintenance work
- Collecting rent, dealing with late payments, and handling operating expenses.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Property Manager
RightSpace Storage
02.2022 - 09.2022
- Handled all revenue and sales reporting
- Kept sales volume high by providing excellent customer service
- Made daily deposits
- Assured customer satisfaction at all times
- Cleaned property
- Managed shifts
- Handled day-to-day operations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Developed and implemented marketing strategies to increase occupancy rates.
Sales Representative
Vincere Associates
09.2020 - 01.2022
- This position was in both a retail and residential setting
- Duties included meeting weekly quotas, networking, selling products in and out of store, amongst other tedious tasks
- This was a fast paced position that required adaptability to change, drive/high energy, and a willing to learn the industry.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Assistant General Manager
Extended Stay Hotels
11.2016 - 04.2020
- Analyze data to create detailed and extensive spread sheets
- Present and inform data to upper management and staff
- Assist management with day to day operations, meet deadlines, communicate with vendors and third parties
- Track and maintain payroll to ensure time literacy.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Guest Service Representative
Extended Stay Hotels
05.2016 - 11.2016
- Provide excellent customer service while conducting day to day tasks
- Work closely with different departments to ensure goals are met set by management in a timely manner
- Entrusted to complete daily cash transactions
- Compliant with all company policies and procedures.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High school diploma -
Parkview Baptist
Houston, TX06.2013
Skills
- Guest Services
- Management
- Data Analysis
- Assistant Manager Experience
- Labor Cost Analysis
- Accounts Receivable
- Sales
- Property Management
- Property Leasing
- Payment Collection
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Occupancy Management
- Administrative Support
Timeline
Property Manager
United Properties Group
10.2022 - Current
Property Manager
RightSpace Storage
02.2022 - 09.2022
Sales Representative
Vincere Associates
09.2020 - 01.2022
Assistant General Manager
Extended Stay Hotels
11.2016 - 04.2020
Guest Service Representative
Extended Stay Hotels
05.2016 - 11.2016
High school diploma -
Parkview Baptist
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