Victor Garcia
Lawrenceville,GA
Summary
Experienced IT Professional with a comprehensive background in both software and hardware systems, backed by two years of dedicated industry experience. Adept at providing exceptional deskside support, effectively troubleshooting and resolving diverse technology-related issues for users. Proficient in leveraging Microsoft tools, admin centers, and remote sessions to deliver efficient solutions. Committed to ensuring seamless technology experiences for end-users while continuously expanding technical expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deskside Analyst
ServiceMaster Brands
ATLANTA, Georgia
11.2022 - Current
- Spearheaded the enrollment of approximately 500 devices into Microsoft Autopilot, coordinating efforts among a team of IT professionals to ensure seamless configuration and deployment.
- Orchestrated the successful implementation of Mobile Device Management (MDM) solutions in collaboration with a team of IT professionals.
- Responsibly handled a diverse range of level 1 and level 2 IT support tickets, effectively addressing end-user inquiries and technical issues in a timely manner.
- Maintained accurate and detailed documentation of support activities, including ticket histories, resolutions, and follow-up actions, to facilitate knowledge sharing, trend analysis, and continuous improvement initiatives.
Calibration Engineer
PlayOn! Sports
Atlanta, GA
08.2022 - 11.2023
- Conducted thorough calibration of camera systems, ensuring optimal performance and image quality for capturing live sports events with precision and accuracy.
- Maintained accurate documentation of calibration procedures, equipment specifications, and project milestones, facilitating project tracking, quality assurance, and future system maintenance.
- Proactively reviewed pending tickets to identify and prioritize assistance requests based on urgency, impact, and end-user needs, ensuring timely resolution and effective incident management.
Customer Service Attendant
Tequila Mama Taqueria
Suwanee, GA
01.2020 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Warehouse Associate
Compass Health
Braselton, GA
04.2020 - 07.2022
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Used pallet jacks to move items to and from warehouse locations.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Equipment Operator
Jondo Usa
Lawrenceville, GA
11.2021 - 01.2022
- Used equipment to complete jobs quickly and correctly.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Observed company safety protocols for trench safety and perimeter establishment to reduce job site accidents.
- Maintained equipment on-site with regular maintenance and repairs.
Wheel Technician
EGR Car Solutions
Lawrenceville, GA
07.2019 - 12.2020
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Calculated estimated repair costs and provided quotes to secure customer approval.
- Performed proper tool and equipment usage and maintenance.
- Inspected part and notified supervisor of any damage.
Education
Bachelor of Science - Information Technology
Georgia Gwinnett College
Lawrenceville, GA05-2025
High School Diploma -
Escuela Tecnologica Instituto Tecnico Central
Bogota, Colombia12.2017
Skills
- Microsoft Office expertise
- Hardware Installation
- System Administration
- Software configuration
- Mobile Device Management
- Advanced troubleshooting
- Technical Support
- Windows Operating System
- HTML/CSS: Familiar with basics
- JAVA: Basic understanding
- Visual Studio Code: Basic understanding
- MySQL: Familiar with basics
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Information technology specialist in networking
Timeline
Deskside Analyst
ServiceMaster Brands
11.2022 - Current
Calibration Engineer
PlayOn! Sports
08.2022 - 11.2023
Equipment Operator
Jondo Usa
11.2021 - 01.2022
Warehouse Associate
Compass Health
04.2020 - 07.2022
Customer Service Attendant
Tequila Mama Taqueria
01.2020 - 09.2022
Wheel Technician
EGR Car Solutions
07.2019 - 12.2020
Bachelor of Science - Information Technology
Georgia Gwinnett College
High School Diploma -
Escuela Tecnologica Instituto Tecnico Central
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