Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
Work History
Operations Manager
Dandy Cooling Company LLC
Belle Glade, FL
03.2017 - Current
Oversee all operations regarding receiving, cooling, storage, and shipping of produce, shipping out to supermarkets such as Walmart, Costco, Target, etc.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved, unauthorized, unsafe, or ineffective practices.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Package Handler / Seasonal Operations Admin 1
FedEx
Yuma, AZ
09.2015 - 03.2017
Followed verbal and written instructions to properly move and ship products.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Used hand-held scanners and physical logs to accurately track item movements.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Removed jams and unblocked conveyor system to maintain flow of goods.
Contributed to increased productivity by working effectively in high-pressure situations.
Proved successful working within tight deadlines and a fast-paced environment.
Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
Sales Associate
The Home Depot
San Diego, California
04.2014 - 06.2015
Built relationships with customers to encourage repeat business.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.