Victor Garcia
Operations Manager
Wellington,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
Work History
Operations Manager
Dandy Cooling Company LLC
Belle Glade, FL
03.2017 - Current
- Oversee all operations regarding receiving, cooling, storage, and shipping of produce, shipping out to supermarkets such as Walmart, Costco, Target, etc.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved, unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Package Handler / Seasonal Operations Admin 1
FedEx
Yuma, AZ
09.2015 - 03.2017
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
Sales Associate
The Home Depot
San Diego, California
04.2014 - 06.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Kofa High School
Yuma, AZ05.2012
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
MS office
Team leadership
KPI tracking
Business planning
Inventory management
Workflow optimization
Staff training
Timeline
Operations Manager
Dandy Cooling Company LLC
03.2017 - Current
Package Handler / Seasonal Operations Admin 1
FedEx
09.2015 - 03.2017
Sales Associate
The Home Depot
04.2014 - 06.2015
High School Diploma -
Kofa High School