Victor Garcia Perez
Scottsdale,AZ
Summary
Dedicated team lead with a strong background in conflict resolution and strategic planning. Known for fostering positive client relations and guiding teams to achieve high standards in service and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Nespresso
Los Angeles, California
09.2021 - 03.2026
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed inventory levels and coordinated supply orders for optimal stock availability.
Assistant Store Manager
Nespresso
Los Angeles, California
10.2023 - 04.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Ensured compliance with health and safety regulations during store activities.
- Coordinated promotional events to engage customers and increase foot traffic.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Santa Monica College
Santa Monica, CAHigh School Diploma -
Alexander Hamilton High School
Los Angeles, CA06-2008
Skills
- Project management
- Strategic planning
- Resource allocation
- Employee training
- Client relations
- Conflict resolution
Certification
- Certificate of Completion from American Red Cross (Valid Unit 08/26/2027)
Timeline
Assistant Store Manager
Nespresso
10.2023 - 04.2024
Team Lead
Nespresso
09.2021 - 03.2026
Santa Monica College
High School Diploma -
Alexander Hamilton High School