Victor Garcia Brito
Kissimmee
Summary
Accomplished Engineering Trades Manager recognized for implementing effective processes and enhancing operational efficiency. Expertise in vendor management and team training drives high levels of compliance and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Engineering Trades Manager
Westgate Vacation Villas Resort & Spa
Kissimmee
05.2016 - Current
- Supervised daily operations and ensured compliance with company standards.
- Coordinated staff schedules to optimize resource allocation and service delivery.
- Implemented training programs to enhance team performance and guest satisfaction.
- Managed vendor relationships to secure quality supplies and services for the resort.
- Developed operational procedures to streamline processes and improve efficiency.
- Facilitated team meetings to address concerns and foster a collaborative environment.
- Monitored guest feedback to identify areas for service improvement.
- Oversaw maintenance schedules to ensure facility readiness and safety compliance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed risk by developing and implementing effective risk management strategies.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategic plans to achieve company objectives.
- Conducted performance reviews for team members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Education
GED -
Victor Estrella Liz
Santo Domingo, D.R.06-1985
Skills
- Project coordination
- Vendor management
- Regulatory compliance
- Budget management
- Quality assurance
- Operational efficiency
- Staff training
Certification
- HVAC License in Florida.
- Electricity License in Florida.
- Refrigeration License in Florida.
Timeline
Engineering Trades Manager
Westgate Vacation Villas Resort & Spa
05.2016 - Current
GED -
Victor Estrella Liz