Summary
Overview
Work History
Education
Skills
Bilingual
Timeline
Generic

Victor Garnica Zavala

Carpentersville,IL

Summary

Dependable, Server and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Server

Sweet Basil's Cafe
06.2023 - Current
  • Enhanced customer satisfaction by attending to their needs and providing great customer satisfaction.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Longhorn
01.2023 - 06.2023
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.

Server

The Cheesecake Factory
02.2003 - 01.2023
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
06.2001

Skills

  • Guest Engagement
  • Daily Specials Memorization
  • Food Running
  • Table Bussing
  • Safe Food Handling
  • Hospitality Service Expertise
  • Point of Sale Operation
  • Service Prioritization
  • Food Station Setup
  • Performance Improvement
  • Cash Handling
  • Menu Presentation
  • Guest Relations Management
  • Order Accuracy
  • High-Volume Dining
  • Attention to Detail
  • Multitasking Abilities
  • Interpersonal Skills
  • Strong Work Ethic
  • Upselling Techniques
  • Team Collaboration
  • Problem Solving
  • Foreign Language Proficiency
  • Exceptional Customer Service
  • Staff Training

Bilingual

I am fully capable of speaking spanish, reading it and translating it.

Timeline

Server

Sweet Basil's Cafe
06.2023 - Current

Server

Longhorn
01.2023 - 06.2023

Server

The Cheesecake Factory
02.2003 - 01.2023

High School Diploma -

Elk Grove High School

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Victor Garnica Zavala