Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victor Garza

Katy,TX

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Support and Purchasing Agent position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Technical Support Representative

COMMERCIAL KITCHEN PARTS AND SERVICE
12.2020 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Submitted service tickets for equipment maintenance requests.
  • Managed high levels of call flow and responded to customer estimates and quotes as well as technical support needs.
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • As a Tech Support Specialist I've had 5 years working on Microsoft Word, Microsoft (Outlook), Excel, Sage 100 (Modules Containing Call Central, Service Site Records, Sales Orders, and Inventory), and X0i Technologies.

Service Tech Apprentice

TDIndustries
07.2019 - 05.2020
  • Calibrated, maintained, and repaired equipment
  • Assisted work associates with different tasks while at the jobsite including Troubleshooting and repairing refrigerator equipment
  • Performed Preventative Maintenance on kitchen equipment at local Restaurants and Office Buildings.
  • Determined nature of required repairs by reading work orders, inspecting equipment, and testing systems.
  • Ran 3 to 4 calls a day to perform preventative maintenance.

Material Handler

TDIndustries
06.2018 - 07.2019
  • I was hired to unload AC Units as well as Duct Work from service vehicles
  • Kept material-handling equipment in good working order with frequent inspections and basic repairs
  • Collaborated with team members to meet daily demands and handle challenging projects.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Material Handler

MEMCO
03.2018 - 06.2018
  • I was with a Temp
  • Agency working For TDInduntries
  • I was officially hired onto TDndustries in October.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Sales Person

Tom Peacock Nissan
09.2017 - 10.2017
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.

Warehouse Order Selector

Grocers Supply
03.2010 - 10.2016
  • Wrapped pallets in shrink wrap prior to loading.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Education

High School Diploma -

Lamar High School
Houston, TX
05.2007

Skills

  • Forklift operator, Pallet Jack operator, Cherry Picker operator
  • Barret Machine operator Voxware unit operator Vocollect unit operator
  • Warehouse experience
  • 5 years experience in Microsoft Word, Microsoft (Outlook)
  • Sage 100 (Call Central, Service Site Records, Sales Orders, and Inventory Modules
  • 5 years experience in Excel, and X0i Technologies
  • Front Desk Counter Clerk, Customer service experience
  • Cooperative team member, Filing Experience
  • Quick Learner Energetic Organized
  • Bilingual
  • Service support
  • Customer Development Documentation
  • Microsoft Windows and Office
  • Friendly and Patient
  • Software Evaluation
  • Data Recovery
  • Materials Purchasing

Languages

English
Native or Bilingual

Timeline

Technical Support Representative

COMMERCIAL KITCHEN PARTS AND SERVICE
12.2020 - Current

Service Tech Apprentice

TDIndustries
07.2019 - 05.2020

Material Handler

TDIndustries
06.2018 - 07.2019

Material Handler

MEMCO
03.2018 - 06.2018

Sales Person

Tom Peacock Nissan
09.2017 - 10.2017

Warehouse Order Selector

Grocers Supply
03.2010 - 10.2016

High School Diploma -

Lamar High School

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