Overview
Work History
Education
Timeline
Generic

Victor Giang

Dorchester,MA

Overview

9
9
years of professional experience

Work History

Studio Director | Multi-Site Operations

Miniluxe
Boston, MA
02.2024 - 09.2026
  • Managed operations across three studio locations, adapting to different team structures, staffing needs, client volumes, and business priorities.
  • Led and developed teams of 20+ employees, providing coaching, performance feedback, training, and career development to improve productivity and service standards.
  • Managed studio performance against weekly revenue, retail, service, and labor KPIs, identifying opportunities and implementing action plans to improve results.
  • Oversaw workforce planning, scheduling, hiring, onboarding, and coverage strategies to maintain operations in a fast-paced, service-driven environment

Operations Director

Blossom Vietnamese
Los Angeles, CA
03.2021 - 01.2024
  • Directed day-to-day business operations, including workforce planning, financial performance, vendor management, inventory, customer experience, and process improvement.
  • Built and maintained vendor relationships, negotiated purchasing needs, and managed inventory to support business continuity and control costs.
  • Developed operating procedures and workflows to improve efficiency, service consistency, employee accountability, and customer experience.
  • Analyzed sales and operational performance to identify trends, address gaps, and implement business improvements.

Operations Manager

85c Bakery Cafe
Irvine, CA
03.2019 - 03.2021
  • Managed daily operations in a high-volume retail environment, coordinating customer-facing and production teams to maintain efficient service and consistent execution.
  • Supported the execution of corporate initiatives, promotions, and operational procedures while resolving day-to-day workflow challenges.
  • Oversaw product availability and production planning based on sales volume, customer demand, and peak business periods.
  • Coordinated inventory, ordering, receiving, and product rotation to maintain availability while minimizing waste and controlling costs.

Health Information Manager

Hometown Hospice and Homecare
Milwaukee, WI
11.2017 - 02.2019
  • Managed administrative workflows, documentation, scheduling, and/or patient information while maintaining attention to detail.
  • Supported day-to-day operations in a healthcare environment while maintaining accuracy, professionalism, confidentiality, and established procedures.
  • Worked in a fast-paced environment requiring effective prioritization of multiple requests and time-sensitive responsibilities.
  • Identified and resolved day-to-day administrative or service issues while escalating higher-priority concerns appropriately

Education

Business Administration

Irvine Valley College
Irvine, CA

Timeline

Studio Director | Multi-Site Operations

Miniluxe
02.2024 - 09.2026

Operations Director

Blossom Vietnamese
03.2021 - 01.2024

Operations Manager

85c Bakery Cafe
03.2019 - 03.2021

Health Information Manager

Hometown Hospice and Homecare
11.2017 - 02.2019

Business Administration

Irvine Valley College
Victor Giang