Managed operations across three studio locations, adapting to different team structures, staffing needs, client volumes, and business priorities.
Led and developed teams of 20+ employees, providing coaching, performance feedback, training, and career development to improve productivity and service standards.
Managed studio performance against weekly revenue, retail, service, and labor KPIs, identifying opportunities and implementing action plans to improve results.
Oversaw workforce planning, scheduling, hiring, onboarding, and coverage strategies to maintain operations in a fast-paced, service-driven environment
Operations Director
Blossom Vietnamese
Los Angeles, CA
03.2021 - 01.2024
Directed day-to-day business operations, including workforce planning, financial performance, vendor management, inventory, customer experience, and process improvement.
Built and maintained vendor relationships, negotiated purchasing needs, and managed inventory to support business continuity and control costs.
Developed operating procedures and workflows to improve efficiency, service consistency, employee accountability, and customer experience.
Analyzed sales and operational performance to identify trends, address gaps, and implement business improvements.
Operations Manager
85c Bakery Cafe
Irvine, CA
03.2019 - 03.2021
Managed daily operations in a high-volume retail environment, coordinating customer-facing and production teams to maintain efficient service and consistent execution.
Supported the execution of corporate initiatives, promotions, and operational procedures while resolving day-to-day workflow challenges.
Oversaw product availability and production planning based on sales volume, customer demand, and peak business periods.
Coordinated inventory, ordering, receiving, and product rotation to maintain availability while minimizing waste and controlling costs.
Health Information Manager
Hometown Hospice and Homecare
Milwaukee, WI
11.2017 - 02.2019
Managed administrative workflows, documentation, scheduling, and/or patient information while maintaining attention to detail.
Supported day-to-day operations in a healthcare environment while maintaining accuracy, professionalism, confidentiality, and established procedures.
Worked in a fast-paced environment requiring effective prioritization of multiple requests and time-sensitive responsibilities.
Identified and resolved day-to-day administrative or service issues while escalating higher-priority concerns appropriately
Regional Director, Northeast (Multi-Site Operations & Logistics) at Snow Joe / Sun JoeRegional Director, Northeast (Multi-Site Operations & Logistics) at Snow Joe / Sun Joe
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center