Marlon Alcala
Tampa,FL
Summary
Driven and adept Imaging Field Service Engineer Intern at GVM S.A. - GE Healthcare Venezuela, I excelled in on-site support and customer service, significantly enhancing customer satisfaction. Skilled in electronics inspections and repair, I demonstrated a strong ability to troubleshoot under pressure, ensuring optimal equipment functionality and safety compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Imaging Field Service Engineer Intern
GVM S.A. - GE Healthcare Venezuela
06.2023 - 02.2024
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
Facilities Maintenance Technician
Cifcall
01.2020 - 04.2023
- Accurately diagnosed and directed system issues.
- Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
- Maintenance on automatic doors, luggage X-Rays, elevators, and electric escalators.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
Biomedical Equipment Technician Intern
Milleniun Clinic
03.2019 - 01.2020
- Determined nature and extent of repairs required by checking equipment for malfunctions, requiring tracing of wiring, broken or worn parts, leaks, feedback and interference.
- Maintained compliance with safety regulations while handling hazardous materials and disposing of waste according to established protocols.
- Enhanced customer satisfaction by promptly addressing inquiries from healthcare providers regarding equipment status or performance concerns.
- Tested equipment after repair along with new equipment to verify proper functionality.
Education
Bachelor of Science - Biomedical Engineering
Francisco De Miranda National University (UNEFM)
Coro, Venezuela03.2024
Associate of Science - Biomedical Equipment Technology
Francisco De Miranda National University (UNEFM)
Coro, Venezuela04.2021
Skills
- Ability to read schematics
- Electronics Inspections and Repair
- On-Site Support
- Troubleshooting and repair under pressure
- Preventive Maintenance
- Customer Service
Certification
- Installation of GE Service Magnetic Resonator, GE Healthcare.
- Diploma in Applied Mechatronics, Jose Antonio Paez University (CEUJAP).
Hobbies
- Soccer: Playing soccer has taught me teamwork, strategic thinking, and perseverance. I enjoy the physical challenge and the camaraderie that comes with being part of a team.
- Kiteboarding: Kiteboarding allows me to combine my love for the ocean with the thrill of extreme sports. It has helped me develop focus, balance, and resilience.
- Working Out: Regular workouts are a key part of my routine. They help me maintain physical fitness, discipline, and mental clarity.
Languages
Spanish
Native or Bilingual
English
Limited Working
Imaging Systems Experience
- Computed Tomography Systems
GE HI SPEED, GE REVOLUTION EVO, GE REVOLUTION ACT, GE TAC LIGTH SPEED, GE BRIVO, GE BRIGTH SPEED, GE ÓPTIMA CT 660
- Magnetic Resonator Systems
GE RESONATOR VOYAGER, GE RESONATOR HDE, GE RESONATOR 3 TESLA
Timeline
Imaging Field Service Engineer Intern
GVM S.A. - GE Healthcare Venezuela
06.2023 - 02.2024
Facilities Maintenance Technician
Cifcall
01.2020 - 04.2023
Biomedical Equipment Technician Intern
Milleniun Clinic
03.2019 - 01.2020
Bachelor of Science - Biomedical Engineering
Francisco De Miranda National University (UNEFM)
Associate of Science - Biomedical Equipment Technology
Francisco De Miranda National University (UNEFM)
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