Victor Gonzalez
Exeter,CA
Summary
Certified Parts Specialist at Oreillys, excelling in parts identification and customer service. Good with customer satisfaction through effective problem-solving and clear communication. Recognized driving sales and improved inventory management processes.
Overview
7
7
years of professional experience
Work History
Certified Parts Specialist
Oreillys
06.2024 - Current
- Provided technical support to customers regarding part installation or troubleshooting advice as needed.
- Contributed to marketing initiatives by creating informative promotional materials highlighting parts specials or new product offerings.
- Maintained detailed records of all transactions, facilitating clear communication between team members and ensuring accurate accounting processes.
Auto Body Technician
Cesares Collision Repair
10.2023 - 01.2024
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
Manager
AutoZone
02.2018 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers
- Enhanced customer satisfaction by resolving disputes promptly
Education
Ged -
Mission Oak Highschool
Tulare, CAAutoBody Technician -
Fresno City College
Fresno, CASkills
- Parts cataloging
- Warehouse operations
- Vehicle diagnostics
- Parts identification
- Returns processing
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Verbal and written communication
- Parts installation
- Invoice processing
- Inventory management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Certified Parts Specialist
Oreillys
06.2024 - Current
Auto Body Technician
Cesares Collision Repair
10.2023 - 01.2024
Manager
AutoZone
02.2018 - 03.2023
Ged -
Mission Oak Highschool
AutoBody Technician -
Fresno City College
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