Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victor Gonzalez-Virgen

Yuma,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Travel Center General Manager

Pilot Travel Centers
07.2022 - Current
  • Enhanced customer satisfaction by implementing efficient operational processes and maintaining a clean, welcoming travel center environment.
  • Increased store profitability through effective inventory management and strategic pricing decisions.
  • Managed a diverse team of employees, providing ongoing training and development opportunities for professional growth.

Travel Center General Manager

Loves Travel & Country Stores
02.2019 - 05.2022
  • Enhanced customer satisfaction by implementing efficient operational processes and maintaining a clean, welcoming travel center environment.
  • Increased store profitability through effective inventory management and strategic pricing decisions.
  • Managed a diverse team of employees, providing ongoing training and development opportunities for professional growth.
  • Streamlined communication channels with suppliers and vendors to ensure timely deliveries and optimal product availability.
  • Oversaw daily financial transactions, ensuring accurate accounting records and strict adherence to company policies.
  • Analyzed sales data to identify trends and capitalize on business opportunities, ultimately boosting overall revenue.
  • Developed strong relationships with customers, fostering brand loyalty through exceptional service experiences.
  • Introduced new products and services based on customer feedback, continually improving upon the existing offerings of the travel center.
  • Fostered a positive, inclusive work environment that supported employee satisfaction and ultimately contributed to low turnover rates.
  • Trained new employees on proper protocols and customer service standards.

General Manager

Walgreen Boots Alliance
08.2002 - 04.2018
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Education

No Degree - Medical Terminology

Imperial Valley College
Imperial, CA

High School Diploma -

Southwest High School
El Centro, CA
06.1999

Skills

  • Interpersonal Skills
  • Strategic Planning
  • Policy Development
  • Inventory Control
  • Vendor Relations
  • Operations Management
  • Time Management
  • Safety Compliance
  • Team Leadership
  • Customer Service
  • Staff Training
  • KPI Tracking

Certification

  • Servsafe Training
  • Servsafe Proctor

Timeline

Travel Center General Manager

Pilot Travel Centers
07.2022 - Current

Travel Center General Manager

Loves Travel & Country Stores
02.2019 - 05.2022

General Manager

Walgreen Boots Alliance
08.2002 - 04.2018

No Degree - Medical Terminology

Imperial Valley College

High School Diploma -

Southwest High School

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Victor Gonzalez-Virgen