VICTOR GONZALEZ SOTO
Lakewood,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Mesa Latin Kitchen
03.2024 - Current
- PROVIDE EXCELLENT CUSTOMER SERVICES
- GREET CUSTOMERS AND PRESENT MENUS
- MAKE SUGGESTIONS BASED ON THEIR PREFERENCES
- TAKE AND SERVE FOOD/DRINKS ORDERS
- UP-SELL WHEN APPROPRIATE
- ARRANGE TABLE SETTINGS
- KEEP TABLES CLEAN AND TIDY AT ALL TIMES
- DELIVER CHECKS AND COLLECT PAYMENTS
- COOPERATE AND COMMUNICATE WITH ALL SERVING AND KITCHEN STAFF
- ADHERE TO ALL RELEVANT HEALTH DEPARTMENT RULES/REGULATIONS AND ALL CUSTOMER SERVICE GUIDELINES
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Rhein Haus
01.2022 - 02.2024
- Welcoming and sitting diners comfortably in the dining section
- Taking customers’ food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Food Runner Host, Busser
Campfire
09.2020 - 12.2022
- Delivering food orders from the kitchen to customers' tables rapidly and accurately.
- Obtain and Maintain a working knowledge of all food menus including carryout and catering menus
- Assure guests have everything they need on the tables after delivery of food.
- Ensures guests have proper silverware, napkins, and share plates when delivering food.
- Keep the kitchen station clean and organized.
- Utensils & steak knives polished and stocked.
- Assist all servers, bartenders and managers with carrying of plates.
- Communicate effectively and courteously with guests, and co-workers.
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
- Perform calmly and effectively under stressful conditions.
- Promote an atmosphere of teamwork by assisting co-workers
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Line Cook / Prep Cook
Chipotle Mexican Restaurant
08.2020 - 03.2021
- Ensure food is stored and cooked at correct temperature
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food handling practices
- Season and cook food according to recipes or personal judgment and experiences.
- Bake, roast, broil, and steam meats, vegetables, fish, and other foods.
- Portion, arrange, and garnish food. Serve food to waiters or patrons.
- Observe and taste foods to determine if the have been cooked sufficiently
Skills
- Bilingual EN/SP
- High volume dining
- Allergy awareness
- POS operation
- Positive and professional
- Team member support
- Reliable and responsible
- Multitasking Abilities
- Team leadership
- Cool under pressure
- Excellent communication
- Exceptional customer service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Mesa Latin Kitchen
03.2024 - Current
Server
Rhein Haus
01.2022 - 02.2024
Food Runner Host, Busser
Campfire
09.2020 - 12.2022
Line Cook / Prep Cook
Chipotle Mexican Restaurant
08.2020 - 03.2021
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