VICTOR GULLEY
Little Rock,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in change management, project management, disaster recovery, revenue assurance both wholesale and wireless, and supply / logistics (military). Consummate professional with a strong desire for process improvement. Solid research and analysis background with proven leadership aptitude. Excellent problem-solving and technical skills. Known for effective computer operations systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Proficient in MVS and computer operations / change management resources. Brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software
Overview
29
29
years of professional experience
Work History
Computer Operations Analyst Sr. / Change Management Analyst II
Fidelity Information Services
05.2013 - Current
- Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal, and third-party audit requirements.
- Coordinates, convenes, and facilitates change review meetings.
- Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedules.
- Reviews completeness and quality of change information entered into the change management system and works with change owners to correct deficiencies.
- Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.
- Aids in the coordination and control efforts of extremely large and complex global projects and initiatives
- Employs multiple channels to effectively communicate change to the organization.
- Demonstrates an overall understanding and knowledge of the supported applications and production environment.
- Analyzes system logs to identify potential problems or security threats.
- Conducts regular maintenance checks on the computer systems to prevent downtime.
- Provides end-user support for various software programs used by the organization.
- Prepares reports based on collected data for senior management review.
- Creates detailed documentation regarding operational procedures for reference purposes.
- Monitors system performance metrics against service level agreements.
- Resolves technical issues in a timely manner to ensure minimal disruption of operations.
- Provides guidance and assistance to junior analysts on various projects and tasks.
- Develops and manages project plans while providing status updates to management.
- Tests, maintains and monitors computer programs and systems.
- Maintains quality-focused performance benchmarks and schedules when directing project teams.
- Uses computer in analysis and solution of business problems.
Systems Operations Analyst II (Enterprise Command Center)
Fidelity Information Services
02.2011 - 05.2013
- Restart computer batch jobs using CA-7 and Zeke scheduling system
- Monitor the task flow of multiple CICS on-line applications to prevent or minimize client outages
- Represent team on client projects and daily conference call meetings.
Supply NCO
Army National Guard
05.2007 - 11.2010
- Helped Unit receive a score of 95% on the Inspector General's Inspection.
- Coordinated supply activities and was accountable for all property transactions within the Company.
- Supervised a staff of 6 personnel.
- Posted transactions to organizational and installation property books and supporting transaction files.
- Determined method of obtaining relief from responsibility for lost, damaged, and destroyed supply items.
- Reviewed and analyzed monthly equipment hand receipts, conducted cyclic and sensitive item inventories.
- Managed internal and external lateral transfers of equipment.
- Responsible for ordering, receiving and storing supplies and equipment.
- Maintained accountability of all government-issued items.
Performed inventory management functions to ensure accuracy of supply records. - Inspected incoming shipments for damage or discrepancies in order quantities.
- Prepared requisitions for additional materials and supplies as needed.
- Ensured compliance with safety regulations while handling hazardous materials.
- Negotiated prices with vendors to obtain best deals on merchandise purchases.
- Conducted periodic physical inventories to identify any discrepancies or errors in records.
- Managed disposal of obsolete or damaged parts and materials according to established protocols.
- Generated reports detailing property usage, maintenance schedules, repair costs.
- Participated in meetings with senior leadership concerning purchasing strategies.
- Oversaw contractual deliverables and closeouts.
Drove improvements in logistics operations and supply accountability by analyzing supply policies, strategies and processes to identify inefficiencies. - Oversaw successful integration of Standard Property Book System Redesign (SPBS-R).
- Efficiently supervised and mentored subordinates to maintain accountability and compliance with regulatory requirements across supply team.
- Maintained records to account for more than $10 million in assets.
- Budgeted and allocated $10,000 per quarter for sustainment services and supplies.
Financial Analyst II (Revenue Assurance/Wholesale Billing)
Windstream
04.2005 - 05.2007
- Identified and resolved error-causing conditions in wire-line billing systems utilizing root cause analysis.
- Researched and completed on demand data requests via Ad Hoc reporting tools.
- Ensured proper flow of wire-line traffic over Alltel's network.
- Provided 12-week trending of call data for all of Alltel's wire-line regions.
- Created and maintain procedures for all processes.
Performed quantitative analysis of historical data to identify patterns or anomalies in the data set. - Supported projects and analyses to drive consistency and accuracy within financial models.
- Administered and maintained data to facilitate tracking and trending analysis.
- Used best practice models to analyze large amounts of data and share insights.
Analyst II (Revenue Assurance)
Alltel Information Services
09.1998 - 05.2003
- Investigated; reported and resolved erred messages in the Virtuoso II Billing System, Carrier Access Billing System,
and served as MPS liaison for industry and business process modifications. - Identified and resolved error-causing conditions in wireless and wire-line billing systems utilizing root cause analysis.
- Reformaster support for switch upgrades, hardware changes, pended messages and new market implementation.
- MPS resource for all usage-based initiatives.
- Researched and completed on-demand data requests via Ad Hoc reporting tools.
- Provided change management support for billing systems modifications resulting from conversions, new functionality, and general maintenance.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Maintained accurate records of all data collected during analysis processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Utilized formulas to extract data from queries into Excel spreadsheets.
- Identified opportunities for process improvements across the organization.
- Conducted detailed analysis on key trends and findings to summarize findings for leadership.
- Assisted in training staff on how to use analytical tools effectively.
Operations Analyst I (Data Center Operations)
Systematics
01.1995 - 09.1998
- Maintained Virtuoso II Client Server and Mainframe
- Customer Account Management System (CAMS) Error and Exception, GTE Tsi, FTP
- Daily Rating Process, File-aid, Easytrieve, SAS, JCL, Remedy
- Work directly with Operations and MVS Systems Management to identify improvement opportunities with focus on tuning to gain maximum utilization of system resources
- Develop processes and procedures that maximize all resources
- Monitor, manage and control Mainframe and all peripheral devices
- Identify and resolve simple problems related to applications or system OS utilizing diagnostic tools
- Experience with large server (IBM mainframe) technologies and architectures in a complex, heterogeneous systems environment
- Performs complex operating system software updates and upgrades
- Coordinate with Systems support and executes new complex hardware systems migrations including system IPL's.
Education
Bachelor (BSIT) of Science in Information Technology -
American Intercontinental University Online
02.2024
Bachelor's (BSCJ) - Criminal Justice -
American Intercontinental University Online
01.2018
Skills
- PROJECT MANAGEMENT
- CA-7 AND ZEKE SCHEDULING SYSTEM
- CICS ON-LINE APPLICATIONS
- CHANGE MANAGEMENT
- FILE-AID, EASYTRIEVE, SAS, TSO/JCL, COBOL, REMEDY DATA ENTRY
- IBM MAINFRAME
- CUSTOMER ACCOUNT MANAGEMENT SYSTEM
- (CAMS) ERROR AND EXCEPTION CARRIER ACCESS BILLING SYSTEM
- WORD, EXCEL, TEAMS, POWERPOINT, OUTLOOK, ACCESS
- Performance Tuning
- Capacity Planning
- Operating Systems
- Virtualization Technologies
- System Monitoring
- Incident Management
- Disaster Recovery
- Performance Optimization
- Documentation and Reporting
- System Analysis
- Information Gathering
- Root Cause Analysis
- Trend Analysis
- Data Processing
- Software Development Lifecycle
- Training and Coaching
- Change Request Tracking
- Risk Assessment
- Service Now
- Disaster Recovery Planning
- Storage Management
- Operating System Configuration
- Incident Response
Military Experience
Served in the Army National Guard from 1988 to 2010 - Retired with 22 years of service.
Deployed to Iraq for Operation Iraqi Freedom OIF
Supply Sergeant, 05/2007, 11/2010 1123rd Transportation Unit
Supported 2 detachments of 75 soldiers apiece, and all the accompanying weapons systems, vehicles, and equipment.
296 Ground Ambulance Unit Supported a company of 100 soldiers, and all the accompanying weapons systems, vehicles, and equipment.
Received certifications in supply and logistics, transportation specialist, HAZMAT, light wheeled mechanic, food service
Timeline
Computer Operations Analyst Sr. / Change Management Analyst II
Fidelity Information Services
05.2013 - Current
Systems Operations Analyst II (Enterprise Command Center)
Fidelity Information Services
02.2011 - 05.2013
Supply NCO
Army National Guard
05.2007 - 11.2010
Financial Analyst II (Revenue Assurance/Wholesale Billing)
Windstream
04.2005 - 05.2007
Analyst II (Revenue Assurance)
Alltel Information Services
09.1998 - 05.2003
Operations Analyst I (Data Center Operations)
Systematics
01.1995 - 09.1998
Bachelor (BSIT) of Science in Information Technology -
American Intercontinental University Online
Bachelor's (BSCJ) - Criminal Justice -
American Intercontinental University Online
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