Victor Hernandez

Facilitating a deep knowledge and understanding of our products
Continuously developing skills and industry knowledge to enhance the value of all customer interactions

• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Handled customer inquiries. 200 weekly inquires
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Worked effectively in fast-paced environments
• Excellent communication skills, both verbal and written
• Organized and detail-oriented with strong work ethic
• Paid attention to detail while completing Account requests

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
• Used company reports to analyze sales, gross profit and inventory activities. Increase 10% revenue month over month
• Communicated with vendors regarding back order availability, future inventory and special orders.