Victor Hernandez
Pasadena,CA
Summary
Adept at enhancing facility security and customer satisfaction, I leveraged patrolling techniques and problem-solving skills at Black Badge Security to significantly improve safety protocols. Trained in stress tolerance and crowd control, my proactive approach and exceptional service consistently exceeded employer expectations, fostering a secure and welcoming environment for all.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Unarmed Security Guard
Black Badge Security
05.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Unarmed Security Guard
Security Enforcement Group
08.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Freelancer
Qwick
03.2022 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Kitchen Supervisor
Look Dine-In Cinema
02.2021 - 03.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
Pest Control Supervisor
Heatvision
01.2018 - 04.2021
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying heat treatment method.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Complied with safety guidelines and regulations with during pest control processes.
Education
Pasadena High School
Pasadena, CA05.2012
Skills
- Facility Security
- Crowd Control
- Situational Awareness
- Patrolling Techniques
- Stress Tolerance
- Problem-Solving
- Customer Service
- Work Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Unarmed Security Guard
Black Badge Security
05.2024 - Current
Unarmed Security Guard
Security Enforcement Group
08.2023 - Current
Freelancer
Qwick
03.2022 - Current
Kitchen Supervisor
Look Dine-In Cinema
02.2021 - 03.2022
Pest Control Supervisor
Heatvision
01.2018 - 04.2021
Pasadena High School
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