Victor Hernandez

• Assessed clients' financial data to determine loan suitability.
• Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
• Presented, explained and processed home loan documents such as Document and Document to borrowers.
• Advised clients on loan process and specialized topics in home purchasing such as Topic and Topic.
• Mentored other mortgage brokers in methods to help each land new clientele.
• Established strong relationships with borrowers, which helped to forge new business opportunities.
• Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
• Explained entire mortgage loan process to borrower.
• Collaborated with different lenders to find best possible deal for homebuyers.
• Worked with underwriters to fix application problems and resolve issues.
• Explained different types of loans pertaining to client situations.
• Fielded customer complaints and provided solutions.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Monitored pipelines to track and log status of loans.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

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• Held weekly meetings with director to identify techniques to overcome sales obstacles.
• Monitored metrics and marketing investments to assess performance and implement continuous improvements.
• Developed and implemented comprehensive salesperson training program.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Produced contracts, reports, letters, and proposals for clients.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Organized promotional events and interacted with community to increase sales volume.
• Aggressively pursued competitive accounts by differentiating company from competitors.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Compared recently sold area properties to determine competitive market prices.
• Advised and informed prospective clients on current market activities and conditions.
• Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
• Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
• Increased home sales through persuasion, negotiation and closing prowess.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Generated leads for sales and rental properties through cold calls and referrals.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Reviewed and executed confidential documents, contracts and disclosures.
• Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
• Developed new business and managed new and existing clients.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Coordinated appointments to show tenants and buyers prospective homes.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
• Examined homes for client arrivals after planning open-house events and showings.
• Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.