Victor Hernandez
Victorville,CA
Summary
Accomplished Finance Manager with a proven track record at Valley Hi Kia, adept at identifying financial discrepancies and streamlining processes for efficiency. Excelled in enhancing customer relationships and coaching a diverse team, showcasing strong organizational skills and bilingual communication prowess. Achieved significant improvements in sales and operational compliance, leveraging expertise in CRM and financial regulations.
Overview
12
12
years of professional experience
Work History
Finance Manager
Valley Hi Kia
04.2023 - 10.2024
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Managed and trained 18 salespeople to fill out important paperwork correctly.
- Sold service contracts ,gap insurance and other products such Alarms,Theft devices ,printing contracts and explained all the details to customers.
- Learned how to use CRM to input customers into our data base , talk to over 15+ different banks to get deals approved and bought .
Assistant Manager (Closer)
Valley Hi Kia
11.2020 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Negotiating with customers payments , interest rates and pricing on new and used cars.
- Training day-to day salespeople to get better and make more sales.
Car Salesperson
Valley Hi Kia
05.2012 - 11.2020
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
High School Diploma -
El Monte Rosemead Adult School
El Monte Ca 06-2006
Skills
- Verbal and written communication
- Strong organization skills
- Customer relationship development
- Coaching and training
- Bilingual ,Native Spanish
- Communication skills
- Ability to understand new concepts quickly
- Ability to work both independently and in a team environment
- Upsell customers on products to make the most profit on a sale
Timeline
Finance Manager
Valley Hi Kia
04.2023 - 10.2024
Assistant Manager (Closer)
Valley Hi Kia
11.2020 - 04.2023
Car Salesperson
Valley Hi Kia
05.2012 - 11.2020
High School Diploma -
El Monte Rosemead Adult School
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