Victor Hernandez
Fort Worth ,TX
Summary
Adept at juggling multiple tasks, I elevated guest experiences at Theo's Restaurant through exceptional service and a strong work ethic. My expertise in cash handling and hospitality, honed across roles, including a pivotal position at Omni Hotels & Resorts, showcases my ability to enhance customer satisfaction and operational efficiency.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Server
Theo's Restaurant
09.2017 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Restaurant Server/Corporate Trainer
Chilis Grill Bar
02.2013 - 04.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Room Service Server
Omni Hotels & Resorts
03.2008 - 01.2013
- Restocked supplies to keep team efficient and ready for guests' orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
Education
Associates Hospitality Mgmt. Degree - Hospitality Management
North Lake College
Irving, TX06-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
Languages
Spanish
Full Professional
Timeline
Server
Theo's Restaurant
09.2017 - 12.2024
Bartender/Restaurant Server/Corporate Trainer
Chilis Grill Bar
02.2013 - 04.2017
Room Service Server
Omni Hotels & Resorts
03.2008 - 01.2013
Associates Hospitality Mgmt. Degree - Hospitality Management
North Lake College
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