Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VICTOR HERNANDEZ

SPRING

Summary

Detail-oriented and versatile professional with a strong background in operations, team management, and customer service. Skilled in problem-solving, process improvement, and ensuring compliance across various functions. Known for excellent communication and leadership abilities, with a proven track record of effectively managing tasks and meeting deadlines in fast-paced environments. Seeking to bring strong organizational and interpersonal skills to a leadership role, where a commitment to operational excellence and team collaboration can drive success.

Overview

7
7
years of professional experience

Work History

Sales Manager

Fitness Connection
Houston
02.2018 - Current
  • Led by example to maintain team accountability and focus on performance.
  • Managed employees, determined and provided training needs, and conducted performance reviews.
  • Drove membership growth through targeted club tours, showcasing amenities, and closing new sign-ups, contributing to the overall revenue increase.
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
  • Trained, coached, and mentored staff to ensure success in their roles.
  • Developed and implemented sales strategies to increase revenue and member count.
  • Managed my team’s daily operations while also supporting my manager with overall gym performance and staff coordination.
  • Helped oversee scheduling, training, and problem-solving not just for our location, but for other gyms in the area when needed.

Compliance Officer

Rodeo Auto Houston
02.2024 - 09.2024
  • Conducted interviews with key personnel to gain insights into business operations and control systems.
  • Developed and implemented audit procedures to assess the effectiveness of internal controls.
  • Reviewed company policies and procedures to ensure compliance with regulatory requirements.
  • Prepared clear and concise audit reports summarizing findings, recommendations, and action plans.
  • Collaborated with multiple departments to gather relevant data and documentation for audits.
  • Investigated potential violations of applicable rules and regulations.

Underwriter

Rodeo Auto Houston
Houston
02.2023 - 03.2024
  • Ensured underwriting data accuracy and compliance.
  • Made informed decisions on auto loans based on applicants' financial status, and credit history.
  • Collaborated with agents to clarify application details.
  • Evaluated and resolved transaction inquiries, ensuring timely and accurate outcomes.
  • Stayed informed on product and policy changes, maintaining role effectiveness.
  • Mentored junior underwriters on industry practices and company protocols.

Customer Service Representative

Invesco
Houston
07.2022 - 02.2023
  • Handled client inquiries professionally, enhancing customer satisfaction.
  • Stayed informed on product and policy changes, maintaining role effectiveness.
  • Processed transactions with precision, ensuring data accuracy.
  • Conducted outbound calls for information gathering and client solutions.

Education

HIGH SCHOOL DIPLOMA -

Macarthur High School
Houston, TX
05-2012

Skills

  • Resource Coordination
  • Client Advocacy
  • Problem Solving
  • Conflict Resolution
  • Management
  • Team leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Compliance Officer

Rodeo Auto Houston
02.2024 - 09.2024

Underwriter

Rodeo Auto Houston
02.2023 - 03.2024

Customer Service Representative

Invesco
07.2022 - 02.2023

Sales Manager

Fitness Connection
02.2018 - Current

HIGH SCHOOL DIPLOMA -

Macarthur High School

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